chouranyu
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Hope this wasn't your new monitor
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http://www.theblaze.com/stories/service-with-a-smile-fedex-worker-caught-on-tape-tossing-package-over-fence/
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Luryn
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Funny that you post this... a few years back i remember reading that some scientists did shock test with package from private delivery services and they found out that the boxes with the label "handle with care" warning were those who were sustaining the most abuse damage during all the transportation process.
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The_Korrigan
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I doubt that guy worked at FEDEX long after that video was published 
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Aerlinthian
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Delivery drivers are all sub-contractors, so it is unlikely he is fired, especially considering that the uploader of the video lied about any damages, there was none.
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Acao
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Aerlinthian posted:
Delivery drivers are all sub-contractors, so it is unlikely he is fired, especially considering that the uploader of the video lied about any damages, there was none.
How do you know there was no damage? There is no excuse for someone that deals with the public to act in the manner that driver did. Even if there was no damage that driver should have his contract revoked and then he can figure out haw he is going to make his payments on that truck.
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Ah-Schoo
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Aerlinthian posted:
Delivery drivers are all sub-contractors, so it is unlikely he is fired, especially considering that the uploader of the video lied about any damages, there was none.
Are you trying to imply that this behaviour is ok?
He tossed the package over a fence. Damage is irrelevant. The uploader of the video could be a serial killer, chronic liar and not even the recipient of the package, how would that be relevant?
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Aerlinthian
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Oh he'll be chastised alright, he may even have his route "adjusted". And he certainly broke with company policy for package handling. But the uploader of the video also needs chastisement for lying about the result. That video was originally posted on Youtube for the purpose of getting views. Views net income, even if it is modest income.
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Ravynmagi
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Apparently FedEx says he won't be fired. He'll just won't be dealing with customers anymore. Guess that means not driving anymore. At first I'm thinking it's amazing this guy isn't getting fired. But maybe FedEx doesn't want to fire some guy right before Christmas.
And not to be outdone. A UPS driver tossing a package with a hard drive. And he actually jumps out of his truck while it's still running, tosses the package, and then jumps back in the truck. This dude is really impressive! But makes me wonder if it's real.
http://www.youtube.com/watch?v=3Ng8HD5viVE
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Aerlinthian
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During the holiday season, residential routes explode for the amount of deliveries that need to be made. Now before people jump up and down that these companies can simply hire more people and rent trucks, they ALREADY do. It still isn't enough, so they have to do more in the same amount of time. In that link Ravy posted you see a guy jump out while the truck is rolling. The guy that jumped out is a drivers helper, that right there is a seasonal employee.
So here is the point, do you want your holiday package when you expect it? If so, stop bugging out about lightweight packages that are usually very well packed, they can take the tosses. Also, HDD heads, are autoparked.
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IvanDF
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Ravynmagi posted:
Apparently FedEx says he won't be fired. He'll just won't be dealing with customers anymore. Guess that means not driving anymore. At first I'm thinking it's amazing this guy isn't getting fired. But maybe FedEx doesn't want to fire some guy right before Christmas.
And not to be outdone. A UPS driver tossing a package with a hard drive. And he actually jumps out of his truck while it's still running, tosses the package, and then jumps back in the truck. This dude is really impressive! But makes me wonder if it's real.
http://www.youtube.com/watch?v=3Ng8HD5viVE
He's probably a member of a union which is why he didn't get fired.
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Quazimortal
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Acao posted:
Aerlinthian posted:
Delivery drivers are all sub-contractors, so it is unlikely he is fired, especially considering that the uploader of the video lied about any damages, there was none.
How do you know there was no damage? There is no excuse for someone that deals with the public to act in the manner that driver did. Even if there was no damage that driver should have his contract revoked and then he can figure out haw he is going to make his payments on that truck.
He doesn't know, he's just talking out of his ass. Yeah, that packaging is great but it is by no means 100% effective. You start tossing the packages around like the prick in the original video then you will definitely start seeing damaged items. Aerlinthian is either trolling or simply so stupid he can't understand basic physics. Which could it be?
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Aerlinthian
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I work very closely with a large delivery service. 
And none of the large carriers like seeing stuff like this. Don't believe me? Go apply for a job with a large one and you will sit through several hours of package handling and safety videos as part of your orientation.
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Ah-Schoo
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Trying to defend a guy who tosses monitors over a tall fence is definitely something.
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Marzuk
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Aerlinthian posted:
I work very closely with a large delivery service.
And none of the large carriers like seeing stuff like this. Don't believe me? Go apply for a job with a large one and you will sit through several hours of package handling and safety videos as part of your orientation.
In a way, I disagree. You will get what you incentivize. If you optimize and micromanage down to the minute, and push absurd quotas through that are at best optimistically naive, then employees will do horrible things to try to keep up no matter how much a company bleats about quality.
I see companies over and over again giving lip service to quality, but not actually DOING anything about it. For example, complaints of package mistreatment are widespread. We have accelerometers and other devices to measure things like how many g's a package is subjected to, why are UPS / FedEx etc. not making full use of these? At the end of the day, I'm willing to be that they don't, because the truth would be ***expensive as hell*** because it would show a problem that is expensive to fix.
Popular Mechanics posted:
"FedEx and UPS logged an average of three and two big drops per trip, respectively. FedEx delivered the most big bumps, with an average of three acceleration spikes over 6 g's (equivalent to a 2.5-foot drop) per trip. One disheartening result was that our package received more abuse when marked "Fragile" or "This Side Up."
http://www.popularmechanics.com/technology/gadgets/tests/which-shipping-company-is-kindest-to-your-packages
Maybe I'm overreacting in this instance. Its possible that the reality is that people do not properly pack what they ship, and that the shipping companies don't want to meet that reality face to face, because the result would just be like calling customers stupid. I guess I can sort of accept that possibility. If the expectation is that the package will be dropped several times over the course of shipping, then that should be made clear IMO.
I drove a Drexel (a large forklift with a swiveling mast) and we had a quota that was such that we drove like maniacs just to meet it when things got busy. The quota assumed things like an empty location at destination (huge difference between an empty rack and one with an empty pallet, and a pallet with shrink wrap that you have to remove). I'm honestly surprised we didn't kill anyone.
I've seen multiple call centers that do in house QA. I'm sorry, that's a conflict of interest. If you outsource, YOU do the QA not the company you outsource to (or at least outsource it to a "neutral" third party!). Anything else is just asking for it. I had a Corporate QA manager tell us to just drop low QA scores for calls one time. I asked him "So you want us to lie?" They didn't like that question at all.
Going further, this same jobs QA requirements were about "Did you say the persons last name 3 times", "Did you brand the company in the call opening?", "Did you say the call closing?" The actual technical QA requirements were not only almost absent, but the people doing the QA were not qualified technically to do so (because QA was the company black hole).
You know what got pushed? AHT, and FCR. Worse, people gamed FCR by lieing to customers in inventive ways and coding tickets in ways to avoid callbacks resulting in FCR issues.
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Quazimortal
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Aerlinthian posted:
I work very closely with a large delivery service.
And none of the large carriers like seeing stuff like this. Don't believe me? Go apply for a job with a large one and you will sit through several hours of package handling and safety videos as part of your orientation.
Of course no company would like that kind of stuff. Duh! No one is arguing that point dude.
"... especially considering that the uploader of the video lied about any damages, there was none."
This is the thing that is a load of crap. You've yet to respond to any comment directed towards this statement you made.
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