Pitts_The_Great_One
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Subject:
Pingplotter Interpretation - PL%
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I was looking for some verification on. I've been having connection issues for the last 3 days with my link to a server. I'm trying to determine where issue might be. I do know it's not on the server I'm connecting to. Here's a picture of a pingplotter session i let run last night for a bit. You can see all the packet loss as red vertical lines during the the connection. No bueno.
i'm seeing 3% PL just at my initial Hop 2 out of my house and subsequent 3% through the rest of the Hops. Is my issue Hop 2 and it's packetloss?
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Greybear1andonly
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Subject:
Pingplotter Interpretation - PL%
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If your using CABLE, change the Splitter. Use a 5mHz-2250mHz or better. I suggest this because the problem starts right after your ROUTER so its most likely your modem or the connection to it.
So I would start with the Splitter, then move to another modem.
I personally dont like PINGs, I like TRACERT....
Tracert www.yahoo.com >> Tracert.txt
Have you already rebooted your Router and Modem?
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Pitts_The_Great_One
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Pingplotter Interpretation - PL%
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I'm on Verizon FIOS. Yes, I've rebooted it 
Strangely these problem's started directly when verizon's strike started....coincidence??  lol
Greybear1andonly posted:
I suggest this because the problem starts right after your ROUTER so its most likely your modem or the connection to it.
So you verified what I was thinking that the problem is starting at Hop 2. Either my router/modem or the switch I'm connecting to.
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Lonestar_1
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Subject:
Pingplotter Interpretation - PL%
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Turn off the router. Unplug the battery in the ONT/box that is inside the house and then unplug the ONT/box that you unplugged the batter on. Let it sit for a minute. Then plug it all back in. That will force a reset. Sometimes turning the router on and off is not enough.
** if it is anything beyond that, nothing on your end will fix it.
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Pitts_The_Great_One
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Lonestar_1 posted:
Turn off the router. Unplug the battery in the ONT/box that is inside the house and then unplug the ONT/box that you unplugged the batter on. Let it sit for a minute. Then plug it all back in. That will force a reset. Sometimes turning the router on and off is not enough.
** if it is anything beyond that, nothing on your end will fix it.
I'll try this. I didn't think about the box. I'll post an updated shot of pingplotter in awhile after I let it run.
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jarom_td
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Pingplotter Interpretation - PL%
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My brother has Comcast's cable internet and VoIP. The cable modem with built in VoIP has a backup battery pack built in case the power goes out you can still make phone calls.
He was having internet issues and was on the phone with a Comcast tech. The tech told him to reboot the modem, ie unplug it and plug it back in. The @~#% tech didn't know to also have him pull the backup battery pack out of the modem. Probably didn't even know it has a backup battery pack. Anyway his issue didn't get resolved because the modem never re-booted.
I show up an hour or so latter and he tells me about the issue. I pull the battery pack out and pull the power cable from the modem. Plug everything back in and everything works fine. Even low level techs should know how to reboot their own modems!
That wasn't directed at you Pitts. Just saying modems with backup battery packs also need to have the battery pack pulled to reboot. And Comcast's techs aren't all that smart - or not trained properly anyway.
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Pitts_The_Great_One
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jarom_td posted:
My brother has Comcast's cable internet and VoIP. The cable modem with built in VoIP has a backup battery pack built in case the power goes out you can still make phone calls.
He was having internet issues and was on the phone with a Comcast tech. The tech told him to reboot the modem, ie unplug it and plug it back in. The @~#% tech didn't know to also have him pull the backup battery pack out of the modem. Probably didn't even know it has a backup battery pack. Anyway his issue didn't get resolved because the modem never re-booted.
I show up an hour or so latter and he tells me about the issue. I pull the battery pack out and pull the power cable from the modem. Plug everything back in and everything works fine. Even low level techs should know how to reboot their own modems!
That wasn't directed at you Pitts. Just saying modems with backup battery packs also need to have the battery pack pulled to reboot. And Comcast's techs aren't all that smart - or not trained properly anyway.
Yeah, I realize this. The box has a battery backup. I hear the alarm everytime I lose power at my house from a storm or something  . I pulled the battery for a minute and hooked it back up. I know for a fact it shutdown because I lost my t.v. feed until I hooked the battery back up 
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Pitts_The_Great_One
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Subject:
Pingplotter Interpretation - PL%
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Current pingplotter. Still packet loss, but MUCH less than before. Resetting the router/modem AND the box might have done the trick.
I was on for a few hrs and had no disconnects from the server.
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Greybear1andonly
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Could also be a shift it the ISP load or gateways resources. One trick Cable techs use alot is anything that buys them time as most issues will be resolved over time.
I would keep monitoring it.
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Lonestar_1
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cool.
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Pitts_The_Great_One
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Lonestar_1 posted:
cool.
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Speak-pkhq
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Subject:
Pingplotter Interpretation - PL%
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jarom_td posted:
My brother has Comcast's cable internet and VoIP. The cable modem with built in VoIP has a backup battery pack built in case the power goes out you can still make phone calls.
He was having internet issues and was on the phone with a Comcast tech. The tech told him to reboot the modem, ie unplug it and plug it back in. The @~#% tech didn't know to also have him pull the backup battery pack out of the modem. Probably didn't even know it has a backup battery pack. Anyway his issue didn't get resolved because the modem never re-booted.
I show up an hour or so latter and he tells me about the issue. I pull the battery pack out and pull the power cable from the modem. Plug everything back in and everything works fine. Even low level techs should know how to reboot their own modems!
That wasn't directed at you Pitts. Just saying modems with backup battery packs also need to have the battery pack pulled to reboot. And Comcast's techs aren't all that smart - or not trained properly anyway.
the ones with the battery pack in em should have a reset button on the back, which is the preferred method to reboot.
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Pitts_The_Great_One
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I looked for one. But it's mounted to the wall.
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