yaroz_vn
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Wow.. AT&T's Uverse install teams suck
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After being transferred for about 3 hours last week, I finally got someone that could help me get set up for a uverse account with a static IP for my small business, and I rescheduled the appointments that I had set up for the install date/time. It was scheduled for installation yesterday between 12 and 4. At 4:30, I called, and they told me that the tech was running 15-20 minutes late, and that I would get a call when they were on the way. At 6, I called again, and after being placed on hold over and over again for about an hour, found out that no technician was actually scheduled to come out for the install yesterday. I voiced my complaints, and the dispatch said that there would be a tech out first thing in the morning. I called my clients that I re-scheduled appointments with from yesterday to this morning to reschedule the appointments again, and now I just found out that they're not even coming out until this afternoon. Now I have to call and re-schedule my appointments for this afternoon.. thus causing me 1 1/2 days of lost money.
Now I've been transferred around and no one seems to know what's going on, or who's at fault. uggg.. this is so frustrating..
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IvanDF
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Wow.. AT&T's Uverse install teams suck
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uh I would be researching other options.
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yaroz_vn
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Wow.. AT&T's Uverse install teams suck
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Only other option in my area is Charter, and they want $500 to run a new line from the pole.
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Quazimortal
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Wow.. AT&T's Uverse install teams suck
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yaroz_vn posted:
Only other option in my area is Charter, and they want $500 to run a new line from the pole.
Might be worth it.
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Vyxar
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Wow.. AT&T's Uverse install teams suck
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yaroz_vn posted:
Only other option in my area is Charter, and they want $500 to run a new line from the pole.
yaroz_vw posted:
...1 1/2 days of lost money
I sure hope that $500 is the right choice......
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Greybear1andonly
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Wow.. AT&T's Uverse install teams suck
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They say that good things are worth waiting for...but broken promises and lies are not a good start to a business venture....
I would ask charter when they can have the job done and tell them to do it.
I would also tell AT&T that you were lied to repeatedly and that they will show up when you want them or they wont show up at all. I would also see if there is any legal action that can be taken.
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Acidspits
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Wow.. AT&T's Uverse install teams suck
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http://www.speedtest.net/result/1354063244.png
My Charter speedtest. Ping is high because of the server. I pay for 25mb down.
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yaroz_vn
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Wow.. AT&T's Uverse install teams suck
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I actually spoke to a guy last night that did some digging for me, to find out why my install was never performed. I guess in this area, there are no dedicated installers, only the linesmen work on the installs. Because of all of the storms and whatnot around here, they decided to make the existing customers happy and put the new customers on the back burner. As I told the guy, I'm not all that upset that my installation didn't get done.. it's the fact that no one called me to tell me that they were re-routing the people that were doing it, and that when I called, no one knew anything about it and told me that there was definitely going to be someone out to install it yesterday.
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yaroz_vn
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Wow.. AT&T's Uverse install teams suck
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Welp.. called Charter, and they are $15 more a month for 16/2 (was at 18/1 with AT&T).. but they said that since I was getting the line for my business, they wouldn't charge me a fee to re-run from the pole.
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Lannai
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Wow.. AT&T's Uverse install teams suck
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yaroz_vn posted:
I actually spoke to a guy last night that did some digging for me, to find out why my install was never performed. I guess in this area, there are no dedicated installers, only the linesmen work on the installs. Because of all of the storms and whatnot around here, they decided to make the existing customers happy and put the new customers on the back burner. As I told the guy, I'm not all that upset that my installation didn't get done.. it's the fact that no one called me to tell me that they were re-routing the people that were doing it, and that when I called, no one knew anything about it and told me that there was definitely going to be someone out to install it yesterday.
I would never accept this. They could have easily just told you the truth and you would have been understanding. Jerking you around when you aren't even a customer yet is ridiculous. It will only get worse... Unless they were my only viable option...I would be looking elsewhere.
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Acao
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Wow.. AT&T's Uverse install teams suck
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Lannai posted:
yaroz_vn posted:
I actually spoke to a guy last night that did some digging for me, to find out why my install was never performed. I guess in this area, there are no dedicated installers, only the linesmen work on the installs. Because of all of the storms and whatnot around here, they decided to make the existing customers happy and put the new customers on the back burner. As I told the guy, I'm not all that upset that my installation didn't get done.. it's the fact that no one called me to tell me that they were re-routing the people that were doing it, and that when I called, no one knew anything about it and told me that there was definitely going to be someone out to install it yesterday.
I would never accept this. They could have easily just told you the truth and you would have been understanding. Jerking you around when you aren't even a customer yet is ridiculous. It will only get worse... Unless they were my only viable option...I would be looking elsewhere.
This is a classic problem with having the call center in one place and the installers in another. The local supervisor made the call that repair work was going to take precedent over new work. Even with informing all the proper people up the chain of command it isn't uncommon for the message to not go back down the chain to others that are affected. Unless you are dealing with only the local people this is going to happen with any large company, one hand doesn't know what the other is doing.
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yaroz_vn
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Wow.. AT&T's Uverse install teams suck
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Well.. the install tech called this morning, saying that he was about 10 minutes away.. and I was 30 minutes from my house. When I got there, I found out that he didn't even have the equipment to do the install, and he thought that they had shipped it directly to me. He had to get someone to bring him a modem from the office (about 1 hour away).. So, I sat there for two hours while he did some stuff at the box, and waited for the modem to arrive. After he was done installing it, he got on the phone with the main office, and come to find out, I can't even get 18/1 with a static IP address. The most that I can get is what I currently have (6/768k).
Needless to say, I cancelled the order right there. I have Charter coming out tomorrow to install the new line and hook me up. I'm still going to complain to AT&T and hopefully get some credit for all this fiasco, and see if I can get them to transfer it to my wireless account. heh
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SlyLoK
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Wow.. AT&T's Uverse install teams suck
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It seems that the UVerse install and Prism install ( from CenturyLink ) consistently have hiccups. But if it ever gets up and running people seem to be pretty happy with it.
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Lonestar_1
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Wow.. AT&T's Uverse install teams suck
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Well, for one they would of seen that on qualifying you could not get 18 and should of told you. Wow 6/786 is just slow for VDSL/Uverse.
And there are usually never really dedicated installers. They just get assigned jobs at whatever work locations.
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SlyLoK
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Lonestar_1 posted:
Well, for one they would of seen that on qualifying you could not get 18 and should of told you. Wow 6/786 is just slow for VDSL/Uverse.
And there are usually never really dedicated installers. They just get assigned jobs at whatever work locations.
My guess is that the 6/768 is only running off of one line instead of bonded lines. Probably another hiccup.
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Nakal
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Wow.. AT&T's Uverse install teams suck
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Does AT&T cap business lines? I know they announced caps for their cable/DSL 250/150 GB respectively.
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yaroz_vn
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Wow.. AT&T's Uverse install teams suck
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I'm not sure if they do or not. However, I've never received any notification that my residential would be capped.
Back on the original topic.. I woke up yesterday to find out that they never cancelled the u-verse account, and they disconnected my residential account. When I called to see what's going on, they said that I don't have a speed stream modem, that I must have the motorola one. Then they told me that I have u-verse and not residential dsl. I said "the he-- I do. Let me speak with a manager." The manager said that he was sorry, and attempted to get my dsl hooked back up, but they said that it'd be 5-10 business days before they could complete the new order. I told them to cancel it, since the Charter guy was pulling in my driveway for the new install.
After about 2 hours for the install, I was up and running with 16/2 and when I did a speedtest, I was at around 56/5. 
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Quazimortal
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Wow.. AT&T's Uverse install teams suck
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Nice!
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Greybear1andonly
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Wow.. AT&T's Uverse install teams suck
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Congrats....you did the right thing...atleast if Charter screws you, they didnt string you along with lies and then bend you over....
Im still always curious why they have to take so long to correct a mistake when the guy is in your neighborhood disconnecting your old dsl....
Check it again each week, let me know when it drops back to normal as I assume they are going to maintain it higher than normal for about a month.
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