Author Topic: AC Decal Won't Run on W7 64bit
ArcTicZer0 
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Subject: AC Decal Won't Run on W7 64bit
I can not run AC Decal on my computer. I've tried numerous fixes and still haven't had any luck.

OS: W7 64-Bit
Graphics: SLI Enabled 2x Nvidia 8800GTX with latest drivers
Asheron's Call installed in C:\Games\Turbine\Asheron's Call\
Decal installed in C:\Games\Decal 3.0\
Decal Plug-ins installed in C:\Games\Decal Plugins\

With no plug-ins installed my game will crash with Decal but will not crash with no decal running. I load the game and starting playing and then suddenly the graphics around my mouse pointer show corrupted graphics. The decal plugin in the upper left-hand corner of my screen start to flicker. I can take screen shots but as soon as I do anything else my computer freezes and I get a blue screen or it just freezes and I have to reboot.

It's hard to see the flicker on the decal shortcut bar in the attached pic. It doesn't show my mouse pointer graphic corruption.



Decal (DenAgent.exe) version: 2.9.6.0

type, enabled, name, version, clsid
Plugins, 1, Decal Hotkey System, 2.9.6.0, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}
Network Filters, 1, Echo Filter 2, 2.9.6.0, {34239EAD-6317-4C40-A405-193BA5232DD8}
Network Filters, 1, Character Stats Filter, 2.9.6.0, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}
Network Filters, 1, World Object Filter, 2.9.6.0, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}
Network Filters, 1, Decal FileService, 2.9.6.0, {5E9B2FC3-C251-4589-8CE3-2BCA542B98B6}
Network Filters, 1, Identify Queue Filter, 2.9.6.0, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}
Network Filters, 1, SpellFilter, 2.9.6.0, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}
Services, 1, Decal .NET Lifetime Service, 2.9.6.0, {71A69713-6593-47EC-0001-0000000DECA1}
Services, 1, Decal Dat Service, 2.9.6.0, {37B083F0-276E-43AD-8D26-3F7449B519DC}
Services, 1, Decal Render Service, 2.9.6.0, {FB3C8286-88ED-4B4D-B413-94B40F346239}
Services, 1, Decal Inject Gateway Service, 2.9.6.0, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}
Services, 1, Decal Input Service, 2.9.6.0, {B33307BA-706D-474A-80B9-70BB8D13EF3E}
Services, 1, Decal Networking Service, 2.9.6.1, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}
Services, 1, Decal D3DService, 2.9.6.0, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}
Surrogates, 1, Decal.Adapter Surrogate, 2.9.6.0, {71A69713-6593-47EC-0002-0000000DECA1}
Surrogates, 1, Prefilter Network Filter Surrogate, 2.9.6.0, {443D4A68-5422-4E0C-9460-973F8FBDB190}
Surrogates, 1, ActiveX Plugin Surrogate, 2.9.6.0, {7559F22F-C56F-4621-AE08-9C354D799D4B}
Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.0, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}
Input Actions, 1, Delay Input Action, 2.9.6.0, {324D76B8-D8C7-4A81-B867-E4E1F874E488}
Input Actions, 1, Mouse Move Input Action, 2.9.6.0, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}
Input Actions, 1, Restore Input Action, 2.9.6.0, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}
Input Actions, 1, Polled Delay Input Action, 2.9.6.0, {762335B2-2274-4BB4-8B1F-F7286C949FF7}
Input Actions, 1, Typing Input Action, 2.9.6.0, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}
Input Actions, 1, Event Input Action, 2.9.6.0, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}

Operating System:
Home Edition (Build 7600)

[Protected Storage Service] : Manual

Decal Settings
[Injection Method] : Timer (Default)
[Portal Path] : C:\Games\Turbine\Asheron's Call
[Launcher App] : acclient.exe
[Update URL] : http://update.decaldev.com
[memlocs.xml] : 25656 bytes, Version 0.0.11.4000
[messages.xml] : 54173 bytes, Version 2008.04.15.1
[Video Memory] : -1641590784

D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)


---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.


.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Installed
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed (Service Pack 2)

C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.15)
[atl70.dll] : Not Installed
[mfc70.dll] : Not Installed
[msvcr70.dll] : Not Installed
[msvcp70.dll] : Not Installed
[atl71.dll] : Not Installed
[mfc71.dll] : Not Installed
[msvcr71.dll] : Not Installed
[msvcp71.dll] : Not Installed

Microsoft XML Libraries
[msxml3.dll] : Installed (8.110.7600.16605)
[msxml4.dll] : Installed (4.30.2107.0)


---Video Device Information---
[Device] : NVIDIA GeForce 8800 GTX
[Device Name] : \\.\DISPLAY1
[KeyDeviceID] : Enum\PCI\VEN_10DE&DEV_0191&SUBSYS_C8313842&REV_A2
[KeyDeviceKey] : \Registry\Machine\System\CurrentControlSet\Control\Video\{A9135A4C-4793-4DF6-AC45-D6DC7EEA46F8}\0000
[Manufacturer] : NVIDIA
[ChipType] : GeForce 8800 GTX
[DACType] : Integrated RAMDAC
[Revision] :
[MemoryLocalised] : 2530 MB
[MemoryEnglish] : 2530 MB
[DisplayLocalised] : 1280 x 1024 (32 bit) (75Hz)
[DisplayEnglish] : 1280 x 1024 (32 bit) (75Hz)
[DisplayWidth] : 1280
[DisplayHeight] : 1024
[DisplayBpp] : 32
[RefreshRate] : 75
[MonitorName] : Generic PnP Monitor
[MonitorMaxRes] :
[DriverName] : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
[DriverVersion] : 8.17.0012.6089
[DriverAttributes] : Final Retail
[DriverLangEnglish] : English
[DriverLangLocal] : English
[DriverDateEng] : 10/8/2010 04:47:00
[DriverDateLocal] : 10/8/2010 4:47:00 AM
[DriverSize] : 12787816
[MiniVdd] : n/a
[MiniVddDateEng] : n/a
[MiniVddDateLocal] : n/a
[MiniVddSize] : 0
[Vdd] : n/a
[RenderWindow] : Yes
[Beta] : No
[Debug] : No
[Signed] : No
[SignValid] : No
[Identifier] : {D7B71E3E-42D1-11CF-3B4C-3DE81CC2C535}
[DDIVer] : 10
[DDIVerEng] : 10
[DDIVerLocal] : 10
[iAdapter] : 0
[VendorID] : 0x10DE
[DeviceID] : 0x0191
[SubSystemID] : 0xC8313842
[RevisionID] : 0x00A2
[WHQL Level] : 0
[NoHardware] : 0
[DDAccelEnabled] : Yes
[3DAccelExists] : Yes
[3DAccelEnabled] : Yes
[AGP Enabled] : Yes
[AGPExists] : Yes
[AGPExistsValid] : Yes


Thanks!

 

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Ball-Cruncher 
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Subject: AC Decal Won't Run on W7 64bit
Did you follow the steps in the thread that is stickied at the top of this page, in the order that it says to?

 

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Maglett_of_FF 
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Subject: AC Decal Won't Run on W7 64bit
"Graphics: SLI Enabled 2x Nvidia 8800GTX with latest drivers "

I suspect THERE'S your problem..... Specifically the SLI part.
IIRC AC does NOT 'like' SLI.

It *IS* quite possible to have AC, Decal and ACDC working on Win7 x64, however I do recall hearing AC has an issue with multiple graphics cards....

 

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ArcTicZer0 
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Subject: AC Decal Won't Run on W7 64bit
I followed the procedures listed in the sticky above. I went back and installed .NET 1.0 .NET 1.1, VB Runtimes, msxml 3.0. I reinstalled Direct 9.0c. Everything else was installed or not compatible.

It ran fine for one night with no plugins. I tried it again today and it died 5 min into playing with the same symptoms.


New Export:

Decal (DenAgent.exe) version: 2.9.6.0

type, enabled, name, version, clsid
Plugins, 1, Decal Hotkey System, 2.9.6.0, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}
Network Filters, 1, Echo Filter 2, 2.9.6.0, {34239EAD-6317-4C40-A405-193BA5232DD8}
Network Filters, 1, Character Stats Filter, 2.9.6.0, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}
Network Filters, 1, World Object Filter, 2.9.6.0, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}
Network Filters, 1, Decal FileService, 2.9.6.0, {5E9B2FC3-C251-4589-8CE3-2BCA542B98B6}
Network Filters, 1, Identify Queue Filter, 2.9.6.0, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}
Network Filters, 1, SpellFilter, 2.9.6.0, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}
Services, 1, Decal .NET Lifetime Service, 2.9.6.0, {71A69713-6593-47EC-0001-0000000DECA1}
Services, 1, Decal Dat Service, 2.9.6.0, {37B083F0-276E-43AD-8D26-3F7449B519DC}
Services, 1, Decal Render Service, 2.9.6.0, {FB3C8286-88ED-4B4D-B413-94B40F346239}
Services, 1, Decal Inject Gateway Service, 2.9.6.0, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}
Services, 1, Decal Input Service, 2.9.6.0, {B33307BA-706D-474A-80B9-70BB8D13EF3E}
Services, 1, Decal Networking Service, 2.9.6.1, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}
Services, 1, Decal D3DService, 2.9.6.0, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}
Surrogates, 1, Decal.Adapter Surrogate, 2.9.6.0, {71A69713-6593-47EC-0002-0000000DECA1}
Surrogates, 1, Prefilter Network Filter Surrogate, 2.9.6.0, {443D4A68-5422-4E0C-9460-973F8FBDB190}
Surrogates, 1, ActiveX Plugin Surrogate, 2.9.6.0, {7559F22F-C56F-4621-AE08-9C354D799D4B}
Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.0, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}
Input Actions, 1, Delay Input Action, 2.9.6.0, {324D76B8-D8C7-4A81-B867-E4E1F874E488}
Input Actions, 1, Mouse Move Input Action, 2.9.6.0, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}
Input Actions, 1, Restore Input Action, 2.9.6.0, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}
Input Actions, 1, Polled Delay Input Action, 2.9.6.0, {762335B2-2274-4BB4-8B1F-F7286C949FF7}
Input Actions, 1, Typing Input Action, 2.9.6.0, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}
Input Actions, 1, Event Input Action, 2.9.6.0, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}

Operating System:
Home Edition (Build 7600)

[Protected Storage Service] : Manual

Decal Settings
[Injection Method] : Timer (Default)
[Portal Path] : C:\Games\Turbine\Asheron's Call
[Launcher App] : acclient.exe
[Update URL] : http://update.decaldev.com
[memlocs.xml] : 25656 bytes, Version 0.0.11.4000
[messages.xml] : 54173 bytes, Version 2008.04.15.1
[Video Memory] : -1641590784

D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)


---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.


.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Installed (Service Pack 1)
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed (Service Pack 2)

C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.15)
[atl70.dll] : Not Installed
[mfc70.dll] : Not Installed
[msvcr70.dll] : Not Installed
[msvcp70.dll] : Not Installed
[atl71.dll] : Not Installed
[mfc71.dll] : Not Installed
[msvcr71.dll] : Not Installed
[msvcp71.dll] : Not Installed

Microsoft XML Libraries
[msxml3.dll] : Installed (8.110.7600.16605)
[msxml4.dll] : Installed (4.30.2107.0)


---Video Device Information---
[Device] : NVIDIA GeForce 8800 GTX
[Device Name] : \\.\DISPLAY1
[KeyDeviceID] : Enum\PCI\VEN_10DE&DEV_0191&SUBSYS_C8313842&REV_A2
[KeyDeviceKey] : \Registry\Machine\System\CurrentControlSet\Control\Video\{A9135A4C-4793-4DF6-AC45-D6DC7EEA46F8}\0000
[Manufacturer] : NVIDIA
[ChipType] : GeForce 8800 GTX
[DACType] : Integrated RAMDAC
[Revision] :
[MemoryLocalised] : 2530 MB
[MemoryEnglish] : 2530 MB
[DisplayLocalised] : 1280 x 1024 (32 bit) (75Hz)
[DisplayEnglish] : 1280 x 1024 (32 bit) (75Hz)
[DisplayWidth] : 1280
[DisplayHeight] : 1024
[DisplayBpp] : 32
[RefreshRate] : 75
[MonitorName] : Generic PnP Monitor
[MonitorMaxRes] :
[DriverName] : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
[DriverVersion] : 8.17.0012.6089
[DriverAttributes] : Final Retail
[DriverLangEnglish] : English
[DriverLangLocal] : English
[DriverDateEng] : 10/8/2010 04:47:00
[DriverDateLocal] : 10/8/2010 4:47:00 AM
[DriverSize] : 12787816
[MiniVdd] : n/a
[MiniVddDateEng] : n/a
[MiniVddDateLocal] : n/a
[MiniVddSize] : 0
[Vdd] : n/a
[RenderWindow] : Yes
[Beta] : No
[Debug] : No
[Signed] : No
[SignValid] : No
[Identifier] : {D7B71E3E-42D1-11CF-3B4C-3DE81CC2C535}
[DDIVer] : 10
[DDIVerEng] : 10
[DDIVerLocal] : 10
[iAdapter] : 0
[VendorID] : 0x10DE
[DeviceID] : 0x0191
[SubSystemID] : 0xC8313842
[RevisionID] : 0x00A2
[WHQL Level] : 0
[NoHardware] : 0
[DDAccelEnabled] : Yes
[3DAccelExists] : Yes
[3DAccelEnabled] : Yes
[AGP Enabled] : Yes
[AGPExists] : Yes
[AGPExistsValid] : Yes

 

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ArcTicZer0 
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Subject: AC Decal Won't Run on W7 64bit
Maglett_of_FF posted:
"Graphics: SLI Enabled 2x Nvidia 8800GTX with latest drivers "

I suspect THERE'S your problem..... Specifically the SLI part.
IIRC AC does NOT 'like' SLI.

It *IS* quite possible to have AC, Decal and ACDC working on Win7 x64, however I do recall hearing AC has an issue with multiple graphics cards....



I'll try running it without SLI enabled and with no plugins and see what happens.

 

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Ball-Cruncher 
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Subject: AC Decal Won't Run on W7 64bit
Just for clarification, in the sticky at the top of the page, if you go down about 4 posts into the thread, there is a step-by-step installation guide. And from what I have seen, it needs to be followed exactly. People that have followed it have zero problems.

 

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T C M
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RoogonII 
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Subject: AC Decal Won't Run on W7 64bit
Minor note .. I have the same Win 7 x64 / AC / Decal / ACDC setup on my desktop, running successfully with no problems.

I am running AC/Decal/ACDC under my C:\Games folder.

This is the second Win7x64 I have done this on. My first had Decal installed under ..\Program Files(x86)

(I know this does not answer your question, only to tell you to not give up..)

 

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ArcTicZer0 
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Subject: AC Decal Won't Run on W7 64bit
Ball-Cruncher posted:
Just for clarification, in the sticky at the top of the page, if you go down about 4 posts into the thread, there is a step-by-step installation guide. And from what I have seen, it needs to be followed exactly. People that have followed it have zero problems.


Yes, I have ran through the yaroz_vn install steps twice not. Both with no luck.

 

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ArcTicZer0 
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Subject: AC Decal Won't Run on W7 64bit
Well after two nights of running with just Decal with SLI disabled. I have some wierd problems. I run it fine the first night. I turned off AC and Decal. I put my OS in sleep mode and I went to bed. The next day I launch Decal in Admin mode and I run the update. I then launch AC in Admin mode. I get to the character selection and I try loading my character in and my computer goes to a blue screen with a nvlddmkm.sys error. (Which i didn't notice the first time this happened since the error came and sent so fast.)

I try the same sequence again last night. The game ran with 'ok' with some wierd graphic issues here and there but no blue screen. I even tried doing this...I launched Decal in Admin mode, run Decal update, launch AC in admin mode. log into the game and play for an hour or so. I logged off and shut down AC and Decal. I go back into the game the same way and no bluescreen. So I put my OS in sleep mode for the night.

Today I tried to get into the game and I get the bluescreen with the nvlddmkm.sys error.

I turned back on SLI and I'm about to install the next version of Nvidia Win 64k bit drivers. (Version 260.99) I had 260.89 previously installed on my system.

This almost seems like a decal issue. The game runs fine without Decal.

Well going to try game with new drivers, SLI turned back on, and Decal on with no plugins. Wish me luck.

 

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Ball-Cruncher 
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Subject: AC Decal Won't Run on W7 64bit
Let us know what happens.

Edit: When you put your comp in sleep mode, are you leaving decal and AC running? Also, make sure all your drivers for audio/network cards are updated as well. Audio specifically can mess with AC/decal if not updated.

 

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ArcTicZer0 
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Subject: AC Decal Won't Run on W7 64bit
Well I just installed my new Graphic drivers. I have a HT Omega Claro Audio Card with the latest drivers. (Rev.81773)

Question about Directx 9.0c. Isn't that supposed to install a Directx icon in your control panel or a least a program entry in the program list? I wanted to make sure I had that version running and I don't see it. I got my Directx 9.0c from the link listed in the sticky post.

http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=0cef8180-e94a-4f56-b157-5ab8109cb4f5


Edit: I just read through the below post and I'm going to uninstall Decal, and reinstall Directx and see what would happen.
http://www.tomshardware.com/forum/185-63-directx-installing-directx11-problem-win7

 

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ArcTicZer0 
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Subject: AC Decal Won't Run on W7 64bit
I run the game with SLI on and I get strange graphic on my mouse pointer and the decal toolbar icons start flickering like crazy. The game crashes soon after that. Seems like I can't run the game in SLI or non-SLI. Either way I have a problem...

 

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