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Author Topic: Decal problem: Red crosses, not updating
Nauscicaa 
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 Subject: Decal problem: Red crosses, not updating
I have installed AC and Decal and all the related files (except DualClient) according to the guide posted in the sticky and on wiki.

When I load Decal, as admin, I get a popup message saying:

Your AC Client is out of date. If you are using dual log, make sure all directories contain a current version, or get the latest version from Turbine. (client version is 0.011.3976 xml version=0.0.11.3998)

I know I can fix the version number in the registry if I want to but I don't feel it should be necessary.

Then I configure Decal, hit the update button, but the red crosses do not go away.

I have tried to change the files manually from the website, which still seems to be kinda down, but nothing helps

Any ideas?


-------
Decal (DenAgent.exe) version: 2.9.6.0

type, enabled, name, version, clsid
Plugins, -1, Decal Hotkey System, 2.9.6.0, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}
Network Filters, -1, Echo Filter 2, 2.9.6.0, {34239EAD-6317-4C40-A405-193BA5232DD8}
Network Filters, -1, Character Stats Filter, 2.9.6.0, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}
Network Filters, -1, World Object Filter, 2.9.6.0, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}
Network Filters, 0, Decal FileService, <No Version>, {5E9B2FC3-C251-4589-8CE3-2BCA542B98B6}
Network Filters, -1, Identify Queue Filter, 2.9.6.0, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}
Network Filters, -1, SpellFilter, 2.9.6.0, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}
Services, -1, Decal .NET Lifetime Service, 2.9.6.0, {71A69713-6593-47EC-0001-0000000DECA1}
Services, -1, Decal Dat Service, 2.9.6.0, {37B083F0-276E-43AD-8D26-3F7449B519DC}
Services, -1, Decal Render Service, 2.9.6.0, {FB3C8286-88ED-4B4D-B413-94B40F346239}
Services, -1, Decal Inject Gateway Service, 2.9.6.0, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}
Services, -1, Decal Input Service, 2.9.6.0, {B33307BA-706D-474A-80B9-70BB8D13EF3E}
Services, -1, Decal Networking Service, 2.9.6.1, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}
Services, -1, Decal D3DService, 2.9.6.0, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}
Surrogates, -1, Decal.Adapter Surrogate, 2.9.6.0, {71A69713-6593-47EC-0002-0000000DECA1}
Surrogates, -1, Prefilter Network Filter Surrogate, 2.9.6.0, {443D4A68-5422-4E0C-9460-973F8FBDB190}
Surrogates, -1, ActiveX Plugin Surrogate, 2.9.6.0, {7559F22F-C56F-4621-AE08-9C354D799D4B}
Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.0, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}
Input Actions, -1, Delay Input Action, 2.9.6.0, {324D76B8-D8C7-4A81-B867-E4E1F874E488}
Input Actions, -1, Mouse Move Input Action, 2.9.6.0, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}
Input Actions, -1, Restore Input Action, 2.9.6.0, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}
Input Actions, -1, Polled Delay Input Action, 2.9.6.0, {762335B2-2274-4BB4-8B1F-F7286C949FF7}
Input Actions, -1, Typing Input Action, 2.9.6.0, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}
Input Actions, -1, Event Input Action, 2.9.6.0, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}

Operating System:
Home Edition (Build 7600)

[Protected Storage Service] : Manual

Decal Settings
[Injection Method] : Timer (Default)
[Portal Path] : C:\Games\AC\
[Launcher App] : acclient.exe
[Update URL] : http://update.decaldev.com
[memlocs.xml] : 25656 bytes, Version 0.0.11.3998
[messages.xml] : 54173 bytes, Version 2008.04.15.1
[Video Memory] : -1896980480

D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)


---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.


.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Installed (Service Pack 1)
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed (Service Pack 2)

C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.15)
[atl70.dll] : Not Installed
[mfc70.dll] : Not Installed
[msvcr70.dll] : Not Installed
[msvcp70.dll] : Not Installed
[atl71.dll] : Not Installed
[mfc71.dll] : Installed (7.10.6030.0)
[msvcr71.dll] : Installed (7.10.6030.0)
[msvcp71.dll] : Not Installed

Microsoft XML Libraries
[msxml3.dll] : Installed (8.110.7600.16605)
[msxml4.dll] : Installed (4.30.2100.0)

 

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Ball-Cruncher 
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 Subject: Decal problem: Red crosses, not updating
I think this is a required file...

[msvcp71.dll] : Not Installed


Also, close decal, right click and run as admin then update.

 

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T C M
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yaroz_vn 
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 Subject: Decal problem: Red crosses, not updating
Where is decal installed?

 

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Nauscicaa 
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 Subject: Decal problem: Red crosses, not updating
Decal is installed in c:/games/decal/

I run both AC and Decal as admin

all according to the guide posted above, still keep getting the message that AC is out of date, which seems impossible as I can run it without any problems.
and still getting the crosses

BTW i checked my client and it is definitely the right one: 00.00.11.3998, just like Decal wants, but somehow decal can't see that

 

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yaroz_vn 
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 Subject: Decal problem: Red crosses, not updating
so you log into the game and update fine?

 

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Nauscicaa 
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 Subject: Decal problem: Red crosses, not updating
Yes, I'm playing all the time.

 

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agnari 
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 Subject: Decal problem: Red crosses, not updating
is this an intial install of decal? is it possible the registry is pointing to an OLDER version of decal in a protected directy that can not be updated?

 

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Ag Nar
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Nauscicaa 
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 Subject: Decal problem: Red crosses, not updating
Haven't played AC in 3 years and I got a new PC in the mean time, so there is no chance there is an older version of anything around.

 

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yaroz_vn 
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 Subject: Decal problem: Red crosses, not updating
I think what he meant was did you initially install it in the default directory and maybe that's still stored in the database?

 

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Nauscicaa 
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 Subject: Decal problem: Red crosses, not updating
I usually do not install game related stuff outside my games folder, and I did clear the registry of any traces of Decal every time I reinstalled it.

 

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agnari 
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 Subject: Decal problem: Red crosses, not updating
where is this Games folder located?

 

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Nauscicaa 
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 Subject: Decal problem: Red crosses, not updating
C:\Games\

 

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Ball-Cruncher 
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 Subject: Decal problem: Red crosses, not updating
You keep saying you are running as admin.

Have you tried right clicking and choosing "run as admin" like I said?

Just because you have admin rights doesn't mean every program is being run as admin.

 

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Nauscicaa 
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 Subject: Decal problem: Red crosses, not updating
Yup, I did exactly what was on the guides, right click Run as admin included happy

 

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-Permafrost- 
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 Subject: Decal problem: Red crosses, not updating
I am also running into this exact issue

 

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-Permafrost- 
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 Subject: Decal problem: Red crosses, not updating
"is it possible the registry is pointing to an OLDER version of decal in a protected directy that can not be updated?"

This could be the case for my issue. How would I get it to point to the correct version?

 

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agnari 
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 Subject: Decal problem: Red crosses, not updating
you'd have to uninstall and then make sure all instances of decal in the registry is removed and all any old install directories files scattered around the harddrive - would be my guess.

 

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Ag Nar
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-Permafrost- 
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 Subject: Decal problem: Red crosses, not updating
how would i find/remove decal in registry? i don't think i've messed with anything on that level

 

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Wizarium-of-NK 
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 Subject: Decal problem: Red crosses, not updating
Please find the following files in c:\Games\Decal

clientpatches.xml
killbit.xml
memlocs.xml
decalplugins.xml
messages.xml
updatelist.xml

These 6 files are what are re-written to the drive when you do a Decal update.
Check the timestamps on the files. Do an Update. See if the timestamps change
to the current date/time. We are trying to verify that Decal is gaining write
permissions for that directory. If it doesn't have the rights, the files won't
actually be changed, Decal won't complain about it, and when you re-load Decal,
nothing will be any different.

Verify those 6 files are actually being written to the drive/directory so we
can remove that as a possible problem. In my experience with Decal not updating
and clearing the red x's, this is the number 1 reason, no write permissions.

 

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-Permafrost- 
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 Subject: Decal problem: Red crosses, not updating
The files are indeed updating. Still get the no surrogate and red Xs.

 

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-Permafrost- 
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 Subject: Decal problem: Red crosses, not updating
Here's my export:

Decal (DenAgent.exe) version: 2.9.6.0

type, enabled, name, version, clsid
Plugins, 0, Virindi Integrator2 Beta, <No Version>, {7882AE88-CB68-4C98-BB94-90204C2D2156}
Plugins, 0, GoArrow, <No Version>, {46BBF551-8578-4A59-B2FB-B5D9F4C719FA}
Plugins, 0, MiniMap, <No Version>, {92C09018-E815-4C22-987B-8E553154146E}
Plugins, 0, SSSort, <No Version>, {B9765335-51EC-4C24-AE39-D6E1BA6AE4AD}
Plugins, -1, Quest Timer, 2.4.0.2, {BB51962C-2EEE-4E67-A032-EEC1F11E66C8}
Plugins, 0, Radar Add-on, <No Version>, {CA23F8D7-7E71-423A-A928-BC5CDD8FBD96}
Plugins, 0, Alinco3, <No Version>, {ED1645F2-7BE3-44C0-8677-F64252F79309}
Plugins, 0, Virindi Hotkey System, <No Version>, {ED7CC818-7159-461F-A833-4CA49E1C85B6}
Plugins, 0, Virindi HUDs, <No Version>, {C6B1DF06-FF20-459E-8302-AA346CBFDA01}
Plugins, 0, Virindi Reporter, <No Version>, {8C70FF56-0E53-4265-9E19-C4534A8D3AA8}
Plugins, 0, Virindi Tank, <No Version>, {642F1F48-16BE-48BF-B1D4-286652C4533E}
Plugins, -1, Decal Hotkey System, 2.9.6.0, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}
Plugins, -1, Make It!, 5.9.7.0, {70DD2CC6-E638-4F43-9F15-C84A0FC7DC76}
Plugins, 0, Virindi Chat System 5, <No Version>, {0A7B25AC-79A9-4F6A-9751-419B87A7BB05}
Plugins, 0, Mob Tracker, <No Version>, {0C212D60-8708-4043-A09B-E6C0387A0A8D}
Plugins, 0, Squire, <No Version>, {77B00276-B787-4ED9-B242-4348E917EE36}
Network Filters, 0, Virindi AutomaticUpdatesFilter, <No Version>, {108ED493-48AD-42A6-AADC-EF773E4F185A}
Network Filters, -1, Echo Filter 2, 2.9.6.0, {34239EAD-6317-4C40-A405-193BA5232DD8}
Network Filters, -1, Character Stats Filter, 2.9.6.0, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}
Network Filters, -1, World Object Filter, 2.9.6.0, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}
Network Filters, 0, Decal FileService, <No Version>, {5E9B2FC3-C251-4589-8CE3-2BCA542B98B6}
Network Filters, -1, Identify Queue Filter, 2.9.6.0, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}
Network Filters, -1, SpellFilter, 2.9.6.0, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}
Services, -1, Decal .NET Lifetime Service, 2.9.6.0, {71A69713-6593-47EC-0001-0000000DECA1}
Services, -1, Decal Dat Service, 2.9.6.0, {37B083F0-276E-43AD-8D26-3F7449B519DC}
Services, -1, Decal Render Service, 2.9.6.0, {FB3C8286-88ED-4B4D-B413-94B40F346239}
Services, -1, Decal Inject Gateway Service, 2.9.6.0, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}
Services, -1, Decal Input Service, 2.9.6.0, {B33307BA-706D-474A-80B9-70BB8D13EF3E}
Services, -1, Decal Networking Service, 2.9.6.1, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}
Services, -1, Virindi View Service Bootstrapper, 99.99.99.99, {DBAC9286-B38D-4570-961F-D4D9349AE3D4}
Services, -1, Decal D3DService, 2.9.6.0, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}
Surrogates, -1, Decal.Adapter Surrogate, 2.9.6.0, {71A69713-6593-47EC-0002-0000000DECA1}
Surrogates, -1, Prefilter Network Filter Surrogate, 2.9.6.0, {443D4A68-5422-4E0C-9460-973F8FBDB190}
Surrogates, -1, ActiveX Plugin Surrogate, 2.9.6.0, {7559F22F-C56F-4621-AE08-9C354D799D4B}
Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.0, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}
Input Actions, -1, Delay Input Action, 2.9.6.0, {324D76B8-D8C7-4A81-B867-E4E1F874E488}
Input Actions, -1, Mouse Move Input Action, 2.9.6.0, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}
Input Actions, -1, Restore Input Action, 2.9.6.0, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}
Input Actions, -1, Polled Delay Input Action, 2.9.6.0, {762335B2-2274-4BB4-8B1F-F7286C949FF7}
Input Actions, -1, Typing Input Action, 2.9.6.0, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}
Input Actions, -1, Event Input Action, 2.9.6.0, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}

Operating System:
Home Edition (Build 7600)

Decal Settings
[Injection Method] : Timer (Default)
[Portal Path] : C:\Games\AC\AC
[Launcher App] : acclient.exe
[Update URL] : http://update.decaldev.com
[memlocs.xml] : 25656 bytes, Version 0.0.11.3998
[messages.xml] : 54173 bytes, Version 2008.04.15.1
[Video Memory] : -26230784

D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)


---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.


.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Installed (Service Pack 1)
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed (Service Pack 2)

C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.15)
[atl70.dll] : Not Installed
[mfc70.dll] : Not Installed
[msvcr70.dll] : Not Installed
[msvcp70.dll] : Not Installed
[atl71.dll] : Installed (7.10.6041.0)
[mfc71.dll] : Installed (7.10.6041.0)
[msvcr71.dll] : Installed (7.10.6030.0)
[msvcp71.dll] : Installed (7.10.6030.0)

Microsoft XML Libraries
[msxml3.dll] : Installed (8.110.7600.16605)
[msxml4.dll] : Installed (4.30.2100.0)

 

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yaroz_vn 
Posts: 12,255
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 Subject: Decal problem: Red crosses, not updating
all of the <No Version> mean that you improperly uninstalled the plugins.

 

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-Permafrost- 
Posts: 3,621
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 Subject: Decal problem: Red crosses, not updating
I was getting the Xs before the <no version>. I uninstalled & reinstalled a few times to see if it would get it working. or something i should try to fix that?

 

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Paud_Gorf 
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 Subject: Decal problem: Red crosses, not updating
You could try to do a repair install and see if the versions come back, if they dont you may need to run something to uninstall/cleanup the registry/GAC(not sure if they use the GAC) and then try installing fresh.

 

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Wizarium-of-NK 
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 Subject: Decal problem: Red crosses, not updating
If Decal is updating (has write perms for its xml dir), and is updating, and is complaining of a mismatch
in client versions, then you -might- have a borked AC install and/or AC install registry problems.

I would do the following, because, while it seems like a long road, doing these little tweaks and failing
seem to be taking longer.

1. Uninstall Decal
2. Uninstall AC
3. Optional imo, but try to clean out registry remnants for both.
4. Reinstall AC
5. Log in to AC using the software provided ToD launcher icon on your desktop.
6. Allow the client to patch if necessary, go into the game and verify all is as expected.
7. Reinstall Decal, DO NOT INSTALL ANY PLUGINS YET!!
8. While logged completely out of the game, run Decal. Do the update. VERIFY THE XML FILES WERE ACTUALLY CHANGED.
9. You can do a Refresh, but prefer closing Decal COMPLETELY from systray and re-launch it.
10. Check for red x's.

Branch A (Red X's are gone)

11a. With Decal active, log into game with the ToD launcher.
12a. Verify you have a Decal bar visible.
13a. Logut, completely shutoff Decal from systray and add plugins ONE AT A TIME.
14a. Verify each plugin shows up in-game, and behaves correctly

Branch B (Red X's still there)

11b. My only suggestion at this point would be to open Decal config, select Options, and tick the
Alternate Injection box, then go to step 8. Just fishing at this point..

 

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yaroz_vn 
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 Subject: Decal problem: Red crosses, not updating
-Permafrost- posted:
I was getting the Xs before the <no version>. I uninstalled & reinstalled a few times to see if it would get it working. or something i should try to fix that?


Uninstalled and reinstalled what?

Chances are you should reinstall/uninstall the plugins that you're getting the errors from, then once everything is clean, do an export, and post it. Then we can help determine where the problem resides.

 

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Maglett_of_FF 
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 Subject: Decal problem: Red crosses, not updating
CCleaner is a free and well respected registry cleaner, it may be worth looking into (there should be a version for all windows versions, worth looking into anyways to see if the version of windows you have is supported).

 

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TieraM 
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 Subject: Decal problem: Red crosses, not updating
Don't know if anyone has solved this yet but something worked for me.

Order of doing things.
Opened decal, hit update and got all the red crosses.
Wasn't happy so closed it and went ahead with getting the game patch.
Used Dual client, got the patch on all accounts.
Curiosity won and I opened Decal to find all the red crosses gone.
Logged out of all accounts then logged back in again.
Got into game with Decal working as it was before the patch. grin

Hope that helps someone!

 

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agnari 
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 Subject: Decal problem: Red crosses, not updating
more of the CORRECT order of doing thinigs

close AC and decal

open/run AC to download the update/patch (can help if you close ac at this point)

open/run decal(make sure you start as admin if vista/win7 issues), and update

open ac

 

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Ball-Cruncher 
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 Subject: Decal problem: Red crosses, not updating
I noticed something yesterday.

If you have multiple drives and AC is installed on both of them....make sure they are ALL updated or decal will keep showing the red X's.

 

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TieraM 
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 Subject: Decal problem: Red crosses, not updating
agnari posted:
more of the CORRECT order of doing thinigs

close AC and decal

open/run AC to download the update/patch (can help if you close ac at this point)

open/run decal(make sure you start as admin if vista/win7 issues), and update

open ac


I didn't say mine was the right way, just listed how it worked for me. tongue

For some reason I didn't have to update again to get rid of the red x's but simply having AC already patched & run up before I touched decal again helped sort things out for me. I posted so others may be able to figure out why it was messing up in the first place. I use winxp though so wonder if that made enough a difference. confused

 

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Ball-Cruncher 
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 Subject: Decal problem: Red crosses, not updating
XP doesn't have the problems that Vista/7 does.

Decal was made to work with XP.

 

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