scareymary
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Subject:
problem with Avg and AC
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yesterday AVG had an update.. ever since then I cannot logg on AC. After the name and pw is in.. i get " a problem occurred while patching 0x800410008"
this is the message normally associated with the wrong Anti virus.
I have AVG 8.0 the one that you pay for. I run AC as an admin.
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Scarey Mary ~ Max spec item tinker
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dayzed_dt
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Subject:
problem with Avg and AC
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have u tryed turning off AVG to make sure thats really the problem?
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scareymary
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Subject:
problem with Avg and AC
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yes it will work without AVG. Im thinking that others must use this and wondering if they have found a way to work around it ?
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Scarey Mary ~ Max spec item tinker
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yaroz_vn
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Subject:
problem with Avg and AC
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someone in my allegiance reported that as well. I'm running AVG 8 free edition and I haven't experienced that on any of my 5 systems.
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Proud member of The Knights of Fortune Mr Adventure - Lil' Pew - Da Noob - Qar Yaroz - Yanno http://www.fortunesway.com
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Digero
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Subject:
problem with Avg and AC
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You should contact Turbine Support if you haven't already. AVG support might be able to help too, but that's less likely.
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[LotRO] Digero (Guardian), Digrim (Burglar), Dignite (LM), Azrea (Hunter) - Landroval [AC] Digero, Lyera, Draxxe - Leafcull (Retired) [CoH] Devil's Zealot, Scinta, Izzard - Guardian (Retired) Digero's AC Decal Plugins: http://decal.acasylum.com
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scareymary
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Subject:
problem with Avg and AC
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turbine was not much help since Vista is not Ac supported. I did do the live chat and got sent to a link  dead end
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Scarey Mary ~ Max spec item tinker
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Nobody's Fool level 275 Tinker.all tinkers maxed,speced etc
"Join the Best Monarchy on LC !"
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Chef_Wubbie
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Subject:
problem with Avg and AC
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Have you tried adding the AC install folder to the not to be scanned portion of the resident shield?
Are you using just base AVG or the AVG with internet protection they have been trying to push?
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126th er 140th er 160th er 190ish er 215 er 265ish er 275th Level Tradeskill Main
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scareymary
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Subject:
problem with Avg and AC
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internet protection. and no doesnt work now even if i turn all of avg off . wow i was really hopeful when i added the ac folder to the resident shield exceptions.. but like always, soon as it hits patching.. the damn error stops it all
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Digero
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Subject:
problem with Avg and AC
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You could try reinstalling AC into a folder outside Program Files, such as
C:\Games\Asheron's Call
Be sure to back up the .dat files and restore them to the new folder after reinstalling, so you don't have a huge download. This may not fix the problem, but if you're out of options and don't mind spending some time on a long shot, it's worth a try.
You could also try uninstalling your AVG and installing AVG Free to see if it works then (you should probably restart after uninstalling, and again after installing avg free). If that's the case, then AVG may be able to help you get it working with the pay version.
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[LotRO] Digero (Guardian), Digrim (Burglar), Dignite (LM), Azrea (Hunter) - Landroval [AC] Digero, Lyera, Draxxe - Leafcull (Retired) [CoH] Devil's Zealot, Scinta, Izzard - Guardian (Retired) Digero's AC Decal Plugins: http://decal.acasylum.com
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Chef_Wubbie
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Subject:
problem with Avg and AC
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I've not played with the internets protections version of AVG, but I have encountered similar things, like Kaspersky adding a driver to the network adapter and scanning every little piece of material that came down the tubes making the machine highly slow and craptacular.
Check and see if they added their own scanny driver to the network connection. Even with AVG disabled you might not be actually cutting off the piece that is making your life hell. Because its a resident driver/dll thingy that is always there.
The "better" they try to protect us from the horrors of the intertubes, the less of the intertubes we can use.
I guess they might be going back to the oldest idea ever, if you want a machine to be secure, don't connect it to the intertubes.
wubbie - as always YMMV and its not my fault if this opens a portal to Hades and eats your cat.
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WARLORD OF THINGS YOU CAN FOLD, SPINDLE AND MUTILATE
126th er 140th er 160th er 190ish er 215 er 265ish er 275th Level Tradeskill Main
STOP LAUGHING, I MAKE GIMPED LOOK HAWT!
No really, a Chef who is 275... and I kill stuff too
MOOOOOOOOOOOOOOOOOOOO!
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Coffindodger
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Subject:
problem with Avg and AC
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Had the same issued with AVG.
I am currently running with AVG 7.5 as it works with AC fine. I have an outstanding Diagnostics ticket with AVG who are looking into the issue.
The email they sent has the following info:
>>>>>>>Dear Sir/Madam,
thank you for your email.
Please accept our apology. Unfortunately, the latest AVG program update might not finish correctly in certain cases resulting in situation you have experienced.
We would recommend you to restart the affected station to finish the update process.
In case that the issue is not solved after restart, use a workaround for solving of this issue which is mentioned in our FAQ:
http://www.avg.com/faq?num=1561
If the issue persists even after performing steps in the mentioned FAQ, please send us the AVG configuration and LOG files for analysis.
We will be able to identify the source of the issue correctly then and assist you in resolving it as soon as possible. Please use these simple steps to send us the mentioned files:
- Save the attached "avgdiag.avgdi" file to your computer (you can choose the location, however we recommend to use your Desktop).
- Launch the saved file by double-clicking on its colored icon and the "AVG Diagnostics 8.0" tool will start automatically.
- Enter your e-mail address and a detailed problem description into the appropriate areas.
- Click on the "Diagnose and send results" button.
We will receive the data and contact you back with further information.
Thank you for your cooperation. It is appreciated.>>>>>>>>>>>>>>
Try running the file fix prog to see if it works for you. It failed for me and I have sent the diagnostics back for further investigation.
What would be helpful is a list of AV and firewall progs that do work with Vista and AC?
CoffinDodger Harvestgrain
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thurgian
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problem with Avg and AC
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As I understand the situation, the latest AVG update included new or improved firewall technology.
Posts on the AC forums seem to indicate that uninstalling AVG, and then reinstalling it WITHOUT THE FIREWALL portion, corrects the issue.
This obviously leaves you without a 3rd party firewall . . .
Zone Alarms (Free) firewall seems to be AC & Vista friendly.
the M$oft product OneCare - definetly works.
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xEdwardx
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Subject:
problem with Avg and AC
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avg had this same problem with WoW awhile back too, avg will put out an update in a day or so to fix it, but more likely it'll be a week or so since there's a lot less ac customers to complain than there are wow customers.
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Chef_Wubbie
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Subject:
problem with Avg and AC
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Or someone could invest the time in trying to find a setting to allow it to stop messing with AC.
Check the firewall setup portion and see what you can do.
Never hurts to try
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WARLORD OF THINGS YOU CAN FOLD, SPINDLE AND MUTILATE
126th er 140th er 160th er 190ish er 215 er 265ish er 275th Level Tradeskill Main
STOP LAUGHING, I MAKE GIMPED LOOK HAWT!
No really, a Chef who is 275... and I kill stuff too
MOOOOOOOOOOOOOOOOOOOO!
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yaroz_vn
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Subject:
problem with Avg and AC
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the guy in our allegiance ended up uninstalling the version that he paid for, and installed the free version. It fixed the problem for him.
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Proud member of The Knights of Fortune Mr Adventure - Lil' Pew - Da Noob - Qar Yaroz - Yanno http://www.fortunesway.com
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Coffindodger
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Subject:
problem with Avg and AC
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Just been sent this:
Dear Sir/Madam,
Thank you for your email.
In order to solve the situation you are experiencing, please use the following instructions. They consist of upgrading your AVG to the latest version, where the reported issue should be fixed.
1. Download the latest installation file from this webpage:
http://www.avg.com/download?prd=ais
- When you are prompted, please do not open this file directly from the internet, but click the "Save" button and choose a location, where the installation file should be stored. We recommend saving the file to the Desktop.
2. Please check whether you are logged into Windows under some account with administrative rights. For more details, please visit this FAQ:
http://www.avg.com/faq?num=1196
3. Locate the downloaded AVG installation file (it has a four color square icon and its name starts with AVG_...) and launch it.
- Choose the "Repair installation" option and follow the wizard.
- When finished, please restart the computer.
4. Update the AVG program. For more details, please visit this FAQ:
http://www.avg.com/faq?num=1552
At this point, the issue will be resolved.
Going to give it a go over the weekend when I have more time.
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scareymary
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Subject:
problem with Avg and AC
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UGHHHHHH i optimistically followed your post step by step.
Yep same crappy error as if i had done nothing 
thanks for posting anyway sigh
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Scarey Mary ~ Max spec item tinker
Monarch to Scarey's Warriors !
www.scareymary.com
Nobody's Fool level 275 Tinker.all tinkers maxed,speced etc
"Join the Best Monarchy on LC !"
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Chef_Wubbie
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Subject:
problem with Avg and AC
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Or you could mention what some of the options in the Interwebs security portion of the program are...
I don't have it, I'm not paying to get it, so that leaves telling us about it and trial and error.
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WARLORD OF THINGS YOU CAN FOLD, SPINDLE AND MUTILATE
126th er 140th er 160th er 190ish er 215 er 265ish er 275th Level Tradeskill Main
STOP LAUGHING, I MAKE GIMPED LOOK HAWT!
No really, a Chef who is 275... and I kill stuff too
MOOOOOOOOOOOOOOOOOOOO!
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