Author Topic: holy fk blizzard
Caoilin 
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Subject: holy fk blizzard
i can't get into my account because the authenticator is fking up, so i have to wait for a csr to help a naga out. 79 minute expected call time. plain

 

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Shazami 
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Subject: holy fk blizzard
Try re-sync'ing?

 

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Caoilin 
Title: Instigator
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Subject: holy fk blizzard
i've done that. i need them to remove the authenticator so i can readd it i think. so annoying.

 

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"Cao is really an asexual cricket from outer space" - Bernion
"I just wish you had man bits" - ShalisR
"i'll be your dirty ignorant redneck if you will be my drugged out cripple bitch" - shaggynuts24
"again, I'm stupid" - Brandun
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Shazami 
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Subject: holy fk blizzard
So you want a way to remove the authenticator without your permission??

Defeats the purpose of the authenticator in the first place...

 

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Gaevren 
Title: Wat do?
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Subject: holy fk blizzard
I think what she wants is for it to work in the first place, or in the absence of that, a reasonable wait time when calling customer service. 79 minutes is ridiculous!

Also this makes me glad I never bothered with those damn authenticators.

 

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Shazami 
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Subject: holy fk blizzard
*shrug*

Guess I got lucky then when I called in to have the authenticator removed from my account after forgetting to remove it just before wiping the ipad. I was on hold only for like 2 min... but granted, this was like a year ago, maybe a year and half...

 

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Fozzie_Bear 
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Subject: holy fk blizzard
working at their call center must be like a small slice of hell.

 

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-Abysmal- 
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Subject: holy fk blizzard
i just logged out, and back in, and out again.

i have no problems at all.

 

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Caoilin 
Title: Instigator
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Subject: holy fk blizzard
omg i accidentally hung up the phone. angry well i just saw the remove authenticator form on their website and i conveniently have a scan of my driver's license to use for it. woo

 

-----signature-----
"Cao is really an asexual cricket from outer space" - Bernion
"I just wish you had man bits" - ShalisR
"i'll be your dirty ignorant redneck if you will be my drugged out cripple bitch" - shaggynuts24
"again, I'm stupid" - Brandun
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-Foxy- 
Title: Moderator
Ãœber Brat

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Subject: holy fk blizzard
so you up and working now?

 

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gatzby 
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Subject: holy fk blizzard
Caoilin posted:
omg i accidentally hung up the phone. angry well i just saw the remove authenticator form on their website and i conveniently have a scan of my driver's license to use for it. woo


Don't use that function if you don't want to wait a week or more to get into your account.

I tried it once, ended up calling after 4 days to have them do it over the phone.

 

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Goltore 
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Subject: holy fk blizzard
Ive never had any trouble getting through on the phone in less than a few minutes, and last time I called was right after SC2 came out, so I'm sure traffic was heavy. Try calling tomorrow, since today is Sunday after all. Holiday weekend(-ish), I'm sure its a skeleton crew today.

EDIT
In the meantime, there is a Walking Dead marathon on AMC all today in prep for the season finale tonight.

 

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