Stormyblade
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How's *that* for customer service?
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Around the middle of last year, I got a new Crock Pot to do chili, chicken stew, etc in - one of the ones that lets you do 4 or 6 hours on high, and 8 or 10 hours on low. Well, the black finish on the inside of the crock started to dull despite us washing it in only warm soapy water and using a dishrag - no scouring pads, Brillo pads, or anything that would scratch it. I wrote to Crock Pot to ask what to do to get the finish back and they are shipping a brand new replacement unit, at no cost! They didn't even ask if it was still in warranty (although I did have to fill out the "date code" - a 3-digit code stamped on the plug) or ask anything about what had happened.
Needless to say, I'm rather impressed with Crock Pot - it's only a $40 unit, but, still...
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regulator_cracka
Title: They finally recognized greatness.
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How's *that* for customer service?
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I would not want another one, I use brillo on mine all the time and it is rock solid for years now. Probably not that brand.
*Butt yes that is some amazing customer service to replace one pos with a new pos. 
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The PvP MMO is NOT a "niche" market, Mythic is just a "niche" company.
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-Eps
Title: I Love Boobies. And Butts, too!
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Just the type of thing i love reading about.
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regulator_cracka
Title: They finally recognized greatness.
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How's *that* for customer service?
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THATS A CROCK!! 
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Self Appointed Smart Ass - Level 80
If you think my opinion is idiotic, re-read yours.
Dont worry I will give my opinion anyways.
The PvP MMO is NOT a "niche" market, Mythic is just a "niche" company.
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-Foxy-
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Ãœber Brat
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How's *that* for customer service?
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cool beans stormy 
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NonOffensiveName
Title: Touching people in special places all day long
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How's *that* for customer service?
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-Foxy- posted:
cool beans stormy
no its warm beans, cause theyre sending a new crock pot..get it?! get it?!?!
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-Foxy-
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lol non 
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Fallen_daemon
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nice story, will read again.
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Itab
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Bioware sent me a new computer after tor broke my old one. Twice.
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AkagiyamaMissile
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How's *that* for customer service?
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Itab posted:
Bioware sent me a new computer after tor broke my old one. Twice.
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and off course divers license don't count either this sucks balls.-FD
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notmforce2k
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How's *that* for customer service?
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Awesome.
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myxomatosis8
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How's *that* for customer service?
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Nice bit of news there!
I have been using ours for over a year now, and I scour it with vim and everything, no marks, still the glazed porcelain finish on it. You saying I should be more careful?
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AkagiyamaMissile
Title: Lord of the Lactose Intolerant
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How's *that* for customer service?
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myxomatosis8 posted:
Nice bit of news there!
I have been using ours for over a year now, and I scour it with vim and everything, no marks, still the glazed porcelain finish on it. You saying I should be more careful?
Pfft, no. If it's a quality made product, then it should stand up to the people you KNOW are gonna use brillo pads and elbow grease to clean it.
I've had my crock pot by Hamilton Beach for about 4 years now. Made at least 100+ meals in it, and used everything from a sponge to  to clean it.
The surface is still like it was out of the box, and it still cooks a damn great meal (did an 8 hour pot roast friday night).
The porcelain glaze has no chips or scratches.
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Gobble Gobble Mother******! -Thankskilling
and off course divers license don't count either this sucks balls.-FD
Bring it on like Donkey Kong
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regulator_cracka
Title: They finally recognized greatness.
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How's *that* for customer service?
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^ Glad I am not alone, cheap product.
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Self Appointed Smart Ass - Level 80
If you think my opinion is idiotic, re-read yours.
Dont worry I will give my opinion anyways.
The PvP MMO is NOT a "niche" market, Mythic is just a "niche" company.
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Caoilin
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How's *that* for customer service?
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we use cooking bags in ours. that way you just throw the bag out and no mess to clean up!
enjoyingtea.com has amazing cs too. they sent me a tea pot with a chipped lid and when i inquired about getting a replacement lid, they just shipped me a new pot. didn't ask for the old one back or even proof of damage. they've become my go to source for tea now because of that.
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