Author Topic: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
silvadel2 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
The internet radio stops playing, web pages dont load, and if you are in a game you get kicked out -- then a few seconds later it all comes back.

Thing is it does it at random about 5 times per day (which is VERY annoying for games) which makes it hard for me to figure out what is happening.

Is it the line, something resetting, the router, something else?

This is comcast internet but it only started happening in October -- before that the net was solid.

 

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ikkoikki 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
could be a million things, have the comcast guy come over and test the signal strength. Could be poor wiring in an old house. Could be a faulty modem.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
When it goes down for 6-12 seconds you could try running a trace route and seeing if it is able, or is having high ping, going to the router. If it is then it is the router but if your LAN is still fast then it is a cable modem/line going to house

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
have you completely power cycled the modem/router since it started? unplug them both for a good 30 seconds or more.

if that doesn't work my next thing to try would be bypassing the router if you have one to see if thats the problem. if it still happens i'd make comcast swap out the modem and see if a different modem fixes it. if it still does it i'd have to assume its likely something on comcasts end. more often than not something like this is the modem or router though.

 

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silvadel2 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
ikkoikki posted:
could be a million things, have the comcast guy come over and test the signal strength. Could be poor wiring in an old house. Could be a faulty modem.


Note it was solid for years.

And yes I have cycled both. I havent tried running it without the router for a long period (that would mean single-tasking the net which would be a pain -- plus that changes your net address and could make them think you are a hacker or something in a game and ban your account)

 

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Jyiiga 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
I had a very similar problem on my DSL less than a month ago. I beat my head against the wall checking everything on my end for around a week. The tech comes out and tests the line from their box across the street. Turns out the line had a short in it somewhere. They put me on another line and it has been flawless since.

-Edit-

Mine had also been solid for years.

 

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ikkoikki 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
if you've had the modem for a while it could be that, those things tend to break down rather often. I'm not sure but I think Comcast started charging people for new modems. I'm a Uverse customer now but when I was with comcast they would send you a new modem for free if your old one went bad.

obviously try cycling the power on the modem first and see if that helps, do all the obvious things first.

 

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silvadel2 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Yes it did start around the same time as that october snowstorm that took out cable for a full week.

Oh one other thing while I mention it -- sometimes like JUST NOW -- it will do it twice separated by a small number of minutes.

 

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FineYoungCannibals 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
upgrade your 2400 baud modem

 

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Malrothien 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
We had issues like this at my grandmother's house. It ended up being the connections to the house right outside.

 

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Surge_MT 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
FineYoungCannibals posted:
upgrade your 2400 baud modem


Make sure your phone is seated properly in the acoustic coupler:

 

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notmforce2k 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Could be a lot of things. Our connection with UVerse was dropping about every hour at the end of summer. They sent a tech out and the line outside (from the pole to our house) was hanging VERY low and had snagged on something. They tightened it up and/or ran a new one and it has been perfect since.

Good luck!

 

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Gilligan.USCG 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Mine does something similar randomly throughout the day. I believe it's a DNS issue, though. Sites I'm currently on and connections I have open still work, but if I try to load a new site or a new connection of some sort (game/streaming/etc), it won't load. Then randomly about 20 seconds later it will work.

 

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HeartView 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Surge_MT posted:
FineYoungCannibals posted:
upgrade your 2400 baud modem


Make sure your phone is seated properly in the acoustic coupler:




Could you even get 2400 baud with those things? I thought the upper limit was 300 baud?

http://en.wikipedia.org/wiki/Acoustic_coupler

 

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Sith_Mauler 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
with cable its more and likely a bad line some place even a corroded connection can cause cable internet to have issues.

i had a similar issue with att dsl, turns out they had to rebuild me a new routing profile or something.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
HeartView posted:

Could you even get 2400 baud with those things? I thought the upper limit was 300 baud?

http://en.wikipedia.org/wiki/Acoustic_coupler


True, but I didn't feel the joke needed that level of detail. I had personal experience with the ones capable of 110-150 baud. I worked for a company that re-manufactured Teletype equipment, and also had a sister company that provided consumer credit reporting terminals. The high-speed paper tape punch machines couldn't print much faster than 110 baud, so there was no need for a coupler faster than that. We used to sell paper tape punch machines as late as the early 1990's, mostly to the government for cryptographic use, since in the event of an EMP during a nuclear war, you could recover the coded keys from punch tape using a hand-cranked mechanical reader. We would also sell tuning forks used to calibrate the speed of the puncher/reader machines.

 

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Sith_Mauler 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Surge_MT posted:
HeartView posted:

Could you even get 2400 baud with those things? I thought the upper limit was 300 baud?

http://en.wikipedia.org/wiki/Acoustic_coupler


True, but I didn't feel the joke needed that level of detail. I had personal experience with the ones capable of 110-150 baud. I worked for a company that re-manufactured Teletype equipment, and also had a sister company that provided consumer credit reporting terminals. The high-speed paper tape punch machines couldn't print much faster than 110 baud, so there was no need for a coupler faster than that. We used to sell paper tape punch machines as late as the early 1990's, mostly to the government for cryptographic use, since in the event of an EMP during a nuclear war, you could recover the coded keys from punch tape using a hand-cranked mechanical reader. We would also sell tuning forks used to calibrate the speed of the puncher/reader machines.



navy was still using paper tape codes on some of the old legacy crypto gear when I was active duty.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Surge_MT posted:
HeartView posted:

Could you even get 2400 baud with those things? I thought the upper limit was 300 baud?

http://en.wikipedia.org/wiki/Acoustic_coupler


True, but I didn't feel the joke needed that level of detail. I had personal experience with the ones capable of 110-150 baud. I worked for a company that re-manufactured Teletype equipment, and also had a sister company that provided consumer credit reporting terminals. The high-speed paper tape punch machines couldn't print much faster than 110 baud, so there was no need for a coupler faster than that. We used to sell paper tape punch machines as late as the early 1990's, mostly to the government for cryptographic use, since in the event of an EMP during a nuclear war, you could recover the coded keys from punch tape using a hand-cranked mechanical reader. We would also sell tuning forks used to calibrate the speed of the puncher/reader machines.



Wasn't trying to rain on your parade. tongue

I remembered my (very limited) experience with one of those couplers and it was back in my C64 (pre-300 baud) days. I think my older brother got his hands on one and we tried it out. He purchased a cartridge based 300 baud one after that and it was a much better experience, though it still felt slow back then.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
silvadel2 posted:
I havent tried running it without the router for a long period (that would mean single-tasking the net which would be a pain -- plus that changes your net address and could make them think you are a hacker or something in a game and ban your account)
Where did you get those ideas from? confused raised_brow

 

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LadyImp 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
a lot of cable companies are upgrading their systems to Docsis 3.0. which is faster than the D2. but a lot of older modems can't handle the Docsis 3.0 system and will reboot after a time, then come back up.

I started having this issue a few months back and did some Google fu to find this out. Went to the internet and found a D3 modem and then I stopped having issues.

 

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silvadel2 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Aerlinthian posted:
silvadel2 posted:
I havent tried running it without the router for a long period (that would mean single-tasking the net which would be a pain -- plus that changes your net address and could make them think you are a hacker or something in a game and ban your account)
Where did you get those ideas from? confused raised_brow


There are some games where that nets a ban. In the case of vindictus it merely means you can't access the marketplace for a while etc.

Personally I think it should generate an e-mail to the e-mail registered to the account with a "you changed IP -- is this you?" Y/N auto-email with auto-response.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
didnt read all the replies....

I had similar issues when comcast upgraded local area to docsis 3.0. Once they put in new modem that was docsis 3.0 compatable, issues stopped.

 

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silvadel2 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
And yes it does look like docsis 3.0 is probably the culprit. Maybe with about 8 hours of work and a month of wait comcast will upgrade my modem. They have the worst customer service on the planet.

They have a service place 15 minutes from here -- but we arent considered in the area of that service place and they wont help us with anything -- the one they send us to is a 2 hour drive in solid traffic into a nasty city area.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Happened to me last year, in the end it was the router/modem going FZZT.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
silvadel2 posted:
ikkoikki posted:
could be a million things, have the comcast guy come over and test the signal strength. Could be poor wiring in an old house. Could be a faulty modem.


Note it was solid for years.

And yes I have cycled both. I havent tried running it without the router for a long period (that would mean single-tasking the net which would be a pain -- plus that changes your net address and could make them think you are a hacker or something in a game and ban your account)

laugh omfg. that's hilarious.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
silvadel2 posted:
plus that changes your net address and could make them think you are a hacker or something in a game and ban your account


There's many good security reason to not bypass your router, but there's not a single thing in this statement that isn't wrong. You IP is assigned by your ISP, it could but probably won't change when you do this, and no game is going to assume you're a l33t hax0r because your IP address changed slightly as nearly everyone on the planet is on a dynamic IP address.

Cables that aren't getting moved around all the time rarely go bad, but splitters do. A cable splitter is your most likely culprit inside the house, but your problem is definitely most likely to be coming from outside. Maybe not all the way down at Comcast's facility, but from your house to the local junction is very likely to have the problem.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
that would be totally annoying silvadel. hope someone can help you get it fixed up soon. sad

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
silvadel2 posted:
And yes it does look like docsis 3.0 is probably the culprit. Maybe with about 8 hours of work and a month of wait comcast will upgrade my modem. They have the worst customer service on the planet.

They have a service place 15 minutes from here -- but we arent considered in the area of that service place and they wont help us with anything -- the one they send us to is a 2 hour drive in solid traffic into a nasty city area.


So if the service place you live near is a service center *YOU* can walk in to and deal with a rep face to face, I am pretty sure you could take your leased modem in and ask for a new one... That's what I did when my "new" modem stopped working... Went into the local service place and said "this one sucks, gimme another please".. OK one moment..



Try that if it is an option..

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Hahahaha comcast -- they actually gave me the DMV obnoxious public unservant sneering dismissal when I went to "the wrong place" last time. That was to try to upgrade a DVR. There is no way they will do anything for me over there... They so much as said they had what I wanted but wouldnt give it to me because I wasnt in the proper zone.

As it stands I just sent them an email. If that fails I am not going to be the one talking to them again via phone. It will be my mother -- and they will wish they had just answered my email or dealt with me over the phone at that point

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Both times we've had that problem it's been the modem. We've burned through two of them in six years.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
This thread is tl;dr, but in case you haven't gotten a conclusion; do you happen to live in an apartment? I had the same thing happen to me, and it was because of the signal being split within the apartment building. So I would routinely call the Comcast guy, he'd come over and connect my wire to a higher strength signal, and I'd be fine. Then, eventually, someone else would do the same and I'd get booted to a lower connection and the cycle would start over. I eventually fixed this by switching to U-verse.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Aerlinthian posted:
silvadel2 posted:
I havent tried running it without the router for a long period (that would mean single-tasking the net which would be a pain -- plus that changes your net address and could make them think you are a hacker or something in a game and ban your account)
Where did you get those ideas from? confused raised_brow
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
I have a similar problem.

I don't think my DSL filters are working problem because it seems to be randomly associated with incoming calls only...

Outgoing is fine, most incoming are fine, my dad always knocks it out.

 

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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
silvadel2 posted:
And yes it does look like docsis 3.0 is probably the culprit. Maybe with about 8 hours of work and a month of wait comcast will upgrade my modem. They have the worst customer service on the planet.

They have a service place 15 minutes from here -- but we arent considered in the area of that service place and they wont help us with anything -- the one they send us to is a 2 hour drive in solid traffic into a nasty city area.



you want the modem so bad then quitcherbitchin and go buy your own FFS. they DO sell them retail and you will save on your monthly bill for not having the equipment fee.
here I'll even hook you up with some stats.
http://www.newegg.com/Product/Product.aspx?Item=N82E16825122009&Tpk=sb6120

Frankly swapping the modem with one you get from the service center is prolly the way I would go even if there was a drive simply because you have absolutely NO idea if you are fixing a damn thing.

what model do you currently have? if its DOCSIS 1.1 compliant then I cant see how it would fix a thing and even if it ISN'T I still doubt its the reason its doing what its doing. I have dealt with lots of customers using DOCSIS 1.0 compliant modems (which are actually end of life at this point) that are working just fine.

EDIT: even if it IS a pain I would go cable direct to the modem and leave a continuous ping going to comcast.com (the reason I specify THAT website is that its on the Comcast network) for a few hours then ctrl-c and see if you dropped any traffic.

 

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BritonGuy 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Arc_DT posted:
silvadel2 posted:
plus that changes your net address and could make them think you are a hacker or something in a game and ban your account


There's many good security reason to not bypass your router, but there's not a single thing in this statement that isn't wrong. You IP is assigned by your ISP, it could but probably won't change when you do this, and no game is going to assume you're a l33t hax0r because your IP address changed slightly as nearly everyone on the planet is on a dynamic IP address.

Cables that aren't getting moved around all the time rarely go bad, but splitters do. A cable splitter is your most likely culprit inside the house, but your problem is definitely most likely to be coming from outside. Maybe not all the way down at Comcast's facility, but from your house to the local junction is very likely to have the problem.


Actually Comcast often gives a new IP if the MAC changes.

 

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Fozzie_Bear 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
if you want a new IP all you gotta do us unscrew the cable wire from the back of your cable modem and leave it off for like 5 solid minutes. the DHCP lease will expire and when your device comes back onto the cable network the provisioning system will hand it a new IP.

 

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the_tessa 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Now's the time to tell him about your one-month limit

 

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Fozzie_Bear 
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it aint that.

if you crest the 250 gig per month for a few months in a row, you get some hate mail from the service assurance (read abuse) department.

 

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Arc_DT 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
BritonGuy posted:
Actually Comcast often gives a new IP if the MAC changes.


The MAC they usually see is the modem, and if they do sniff the next device downstream, then you probably had to clone your computer's MAC into the router anyhow. Still, actually getting a new IP is certainly not a problem -- it rarely if ever changes on its own, but the IP is only leased for two weeks at a time.

Dialup users (ah, ancient times) would get a new IP every time they called.

 

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Arc_DT 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Fozzie_Bear posted:
if you want a new IP all you gotta do us unscrew the cable wire from the back of your cable modem and leave it off for like 5 solid minutes.  the DHCP lease will expire and when your device comes back onto the cable network the provisioning system will hand it a new IP.


Mine stays solid for years at a time, even if I do this or specifically request a new IP lease. It just gets handed the same number.

 

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-Mithan- 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
If its DSL, could be a crappy connection that runs a lot of errors and eventually craps out. Could also be an overloaded dslam/isam or whatever type of equipment your ISP uses. Either of these will cause total connection loss for a few seconds.

 

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BritonGuy 
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Subject: Any way to nail down what it is doing (about 5 times per day internet goes for 6-12 seconds)
Arc_DT posted:
BritonGuy posted:
Actually Comcast often gives a new IP if the MAC changes.


The MAC they usually see is the modem, and if they do sniff the next device downstream, then you probably had to clone your computer's MAC into the router anyhow. Still, actually getting a new IP is certainly not a problem -- it rarely if ever changes on its own, but the IP is only leased for two weeks at a time.

Dialup users (ah, ancient times) would get a new IP every time they called.


They see the router/computer, and the router MAC should work often enough. You can usually get a new IP simply by changing your MAC address.

 

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