Author Topic: Ever so helpful customer support log *smack head*
Title: Moderator
Sky Marshall: Oolutanga Air

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Subject: Ever so helpful customer support log *smack head*
Chat InformationThank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 1 second(s) or longer as there are 1 customer(s) in line ahead of you.

Chat InformationYou are now chatting with Gangmei.

Gangmei: Hello! Welcome to Adobe Customer Service.

Gangmei: Hi Ruth.

Ruth: thanks

Gangmei: May I please have your email address registered with Adobe while I review your request?


Gangmei: Thank you.

Gangmei: I understand that you are unable to uninstall Adobe Flash Player, correct?

Ruth: no

Ruth: I updated Adobe Flash Player at a start-up prompt request

Gangmei: What is the exact issue that you are getting?

Gangmei: Are you able to install the update?

Ruth: Install was successful. I then was given a prompt to UNINSTALL or DISABLE Real Player Browser Record Plugin

Ruth: With a link

Ruth: From there, I followed the FF directions: Firefox Choose Tools > Add-ons. In the Add-ons window, select "Real Player Browser Record Plugin." Select either Disable or Uninstall. Close and reopen the browser for the change to take effect.

Ruth: At the "Add-ons Window" there is no listing of any installed plug-ins, let alone a means to disable or uninstall

Gangmei: Ruth, I will provide you a link to troubleshoot the issue with Adobe Flash Player.

Gangmei: For trousbeshooting steps, please click here.

Ruth: I am not having a problem with flash player.

Gangmei: If it doesn't work, please download and install a browser that is different from the one you are currently using. And then install Flash Player again. This should resolve your Flash player issue. Try downloading Google chrome (pre-installed with Flash Player).

Ruth: I am not having a problem with Flash Player...

Gangmei: I am sorry to inform you that we have no online support for Flash Player.

Gangmei: Please go through the above Help & Support link to get the solution for any kind of troubleshooting issues regarding Flash Player.

Ruth: ...

Gangmei: Sorry for the wait. Please do stay online.

Gangmei: Is there anything else I can help you with?

Ruth: apparently not

Gangmei: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!


It's ok to talk to yourself. It's ok to answer yourself. It's even ok to argue with yourself. But, if you lose the argument, hold a grudge, and refuse to speak to yourself, you're crazy!
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Subject: Ever so helpful customer support log *smack head*
I think I've had similar conversations, and with Gangmei, or his twin am sure.
After 20 minutes of repeating yourself or going through another explanation, you finally say 'Goodbye' just to get away from them! They almost always say 'I hope we have solved your problem today', when in reality they are the problem.


skull Forgetmenot lvl 275, MACER, COL Champion tongue
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Title: $imiu$
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Subject: Ever so helpful customer support log *smack head*

Altho this bot dont seem to be that 'clever', lol. :P


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