Author Topic: How difficult is account recovery?
forgotmypwagain 
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Subject: How difficult is account recovery?
Considering resubbing for a bit thinking

I have no clue what my login/pw email address etc was. Its been that long.

 

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-Foxy- 
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Subject: How difficult is account recovery?
call or email turbine, have your acct info such as a char name and a server ready. few other things that i dont remember.

the holding is the worst part. getting it done once you reach the CS member is faster. unless you dont know something, might take you a bit longer.

some have had to email back and forth a few times, most seem to get it all done in 1 phone call.

 

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Jennifer_the_Great 
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Subject: How difficult is account recovery?
If you migrated your account from Microsoft to a Turbine billing account, it's not that hard. If you didn't, it'll cost you $25 for them to attempt to migrate your account and they don't guarantee it.

Call them with your name/address/what information you can remember and you might get somewhere with it. If you email them, I've seen people get responses within a day, sometimes it's two weeks out. I've always had better luck on the telephone - it's a long distance call unless you live in Boston, and you can be on hold for upwards of two hours.

 

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forgotmypwagain 
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Subject: How difficult is account recovery?
Guess i'll call them from work tomorrow, I'm sure I migrated. Char's and server are easy.

Thanks for the info!

 

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