As you might have seen ( http://us.battle.net/wow/en/blog/2653949#blog ), we recently rolled out an update to our iPhone and iPod touch Mobile Armory app that adds the ability to chat with your guild mates directly from your mobile device. We wanted to make sure we have a consolidated place where you can report bugs and offer us feedback on the features after trying Remote Guild Chat during the free preview period.

Before posting, here?s some info on a couple of the hot topics we?ve seen:

# An update to the Android Remote Auction House app is scheduled to come out in the next few days that?ll grant access to guild chat. We know you want it; it?s coming real soon.

# Realms are being rolled out in stages, and our goal is to make the feature available on all realms within roughly a week?s time. If your realm isn?t available, please hang tight. It won?t be long.


If you have the app and have been able to try guild chat on the currently supported realms, let us know what you think: Have you run into any issues? Any bugs you?ve been able to reproduce? What about the feature itself -- how do you like it? Any thoughts on how we can make it better?

(...)We ran into a bug with the Remote Guild Chat feature earlier today which resulted in a few people being demoted within their guild. We?ve already applied a temporary fix to prevent this issue from affecting anyone else, and we have a full hotfix scheduled to go in the game around mid-day tomorrow. In short, the bug affected players whose guild rank required an Authenticator. When logging into Remote Guild Chat, the game assumed the player had logged in without an Authenticator, so that player was mistakenly demoted due to the security mechanisms in place in the game.

Until the full hotfix is implemented tomorrow, anyone who is still of a guild rank that requires an Authenticator will not be able to use the Remote Guild Chat feature and will receive an error message in the Mobile Armory app if they try. If you were affected by the bug, in order to be re-promoted to ?Authenticator Required? ranks, you must first log in to either the game or website for the game to recognize that you have an Authenticator attached (you can do this now ? no need to wait for the hotfix). 72 hours later, you will be able to be re-promoted to a rank that requires an Authenticator. We will unfortunately not be able to re-promote those who lost rank as a result of this issue. However, leaders should be able to promote guild members appropriately after the 72-hour timer has expired.

While we managed to catch and address this before it affected too many people, we apologize for any inconvenience or interruption this issue caused you or your guild. One of the reasons we?re rolling out the guild-chat preview gradually is so that we can catch and address issues like this. We?ve worked hard to ensure that Remote Guild Chat is a solid and useful feature, and we want players looking to keep in touch with their guildies to have a great experience with it.

There is some good news! On the realm-support side, we've rolled out the feature to all of the realms in the Ruin Battlegroup today. We're happy with the stability of the service and the feedback we?ve seen so far, and if all goes well, we?re planning to introduce the service on all North America realms within a week?s time.