Author Topic: Hotfixes - Why so many?
Vault_News 
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Subject: Hotfixes - Why so many?
Bashiok posted:
We actually spent a bit of time talking to the designers about this very topic, and it's something they're well aware of and realize isn't always ideal.

A few really great points came out of that meeting, though:
  • Some changes in 4.0.6 and/or 4.0.6a were just wrong. For a myriad of reasons the changes made in 4.0.6/4.0.6a either did not pan out as expected, or were simply mis-calculations/interpretations. Which is the reason for a number of the quick reversions and changes in hotfixes shortly after the patch.
  • While there was feedback from the PTR on what is broken, overpowered, underpowered, etc. there simply wasn't enough data and real world proof for us to make changes. Forum posts always make a lot of noise. It's difficult to separate the seed from the chaff. Yes, it turned out a number of reports proved to be accurate once the 4.0.6's hit the masses and we were able to get a sample size that showed us what needed adjusting.
  • The third point discussed was that we have an obligation to deploy hotfixes when we feel we're making quality of life-improvements, fixing errors, or simply making good balance changes. Good balance is very much debatable among who you ask, of course. wink
  • Fourth point really struck home with all of the designers, and that's that they also have an obligation to not use the live realms as a balancing laboratory. That while the changes being made have seemed very quick and sporadic at times, that there is thought and planning going in to them, and they are consciously avoiding throwing out changes and seeing what happens. While some changes have been implemented and then reverted, it's not because a lot of thought and effort didn't go into them, but that simply they didn't work as intended.

I know a lot of us remember the old days where classes would sit without changes for months, in some cases years for specific mechanics. A class would dominate for 6 months, and that's just how the game was. While we think good, measured changes in patches is far more visible and understandable, that hotfixes allow so much more to offering immediate relief that we'd be remiss in not using them to offer a better game experience to you, the players. There's an agreement that 4.0.6 and 4.0.6a have been pretty chaotic with hotfixes, and that's due to a number of issues that we don't consider to be 'usual'. We fully expect them to slow down substantially from this point, and we really appreciate everyone who stays on top of the hotfix blog, and relates the changes as they're made to their guildies and friends.


Posted from WoW Vault

 

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Quazimortal 
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Subject: Hotfixes - Why so many?
Don't worry guys, it'll be balanced once Cata comes out and we are all 85. laugh


Vault_News posted:
While there was feedback from the PTR on what is broken, overpowered, underpowered, etc. there simply wasn't enough data and real world proof for us to make changes.


This right here is the core of the issue. You mean you had people telling you about these issues and you couldn't be bothered to test it? Absolutely lazy!

 

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Sprawl-zero1eye- 
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Subject: Hotfixes - Why so many?
So what is the point of the PTR then if not to catch and test these things? Don't they have a few PTR servers?

I'm sorry but I feel like I'm being lied to.

Perhaps I'm just jaded because I've taken an extended break, and the Trion Developers will say things like "wow guys we messed up", whereas Blizzard says "don't worry guys, it may look like we messed up, but we really didn't".

 

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aon_mixed 
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Subject: Hotfixes - Why so many?
i am so disenfranchised!

 

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Arunne 
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Subject: Hotfixes - Why so many?
aon_mixed posted:
i am so disenfranchised!


Yup! Its getting really tiresome to read all these condecending messages like we are too stupid to understand their vision. I know some of us are, but not all of us, i think clown

 

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Subject: Hotfixes - Why so many?
Quazimortal posted:
Blizzard posted:
While there was feedback from the PTR on what is broken, overpowered, underpowered, etc. there simply wasn't enough data and real world proof for us to make changes.


This right here is the core of the issue. You mean you had people telling you about these issues and you couldn't be bothered to test it? Absolutely lazy!

You'd think that after 6 years of stunning success they would have had someone come up with a stress test tool that mathcrafted stacking issues or mana-longevity issues. Normalization isn't hard, it's just tedious.

Sprawl-zero1eye- posted:
So what is the point of the PTR then if not to catch and test these things? Don't they have a few PTR servers?

I'm sorry but I feel like I'm being lied to.
The PTR still serves to catch glaring issues like major glitches with new bosses, completely broken mechanics (e.g.: BG never ends because victory condition is fubar) and the like. Stacking issues (e.g.: if you buff these three buffs, this spell becomes essentially free or does WTFBBQ damage) really can't be tested in such a small group setting unless they just get lucky. Those and other subtle bugs require test harnesses that can find edge cases through mathcraft or LOTS of people to stress all the combinations. Hell, some bugs go unreported until a class/spec becomes more popular and someone tries something off-the-wall. Look at hunters in all spellpower gear back around the BC timeframe -- nobody envisioned that but they sure as hell nerfed the snot out of it when it did happen.

 

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Deionnara 
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Subject: Hotfixes - Why so many?
aon_mixed posted:
i am so disenfranchised!


I am discombobulated!

 

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regulator_cracka 
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Subject: Hotfixes - Why so many?
TOA will not change or affect gear or PvP.

 

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Voqar 
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Subject: Hotfixes - Why so many?
Sprawl-zero1eye- posted:
and the Trion Developers will say things like "wow guys we messed up", whereas Blizzard says "don't worry guys, it may look like we messed up, but we really didn't".


You're comparing a game that's in beta with a handful of players vs the king with 12m? I guess as part of the hype machine that's your duty but it's kind of silly. It's pretty easy to say whatever when your game isn't out yet and you're not really accountable - and people aren't paying yet.

Regardless, the number of hotfixes is odd but I'd rather see them adjust more often than less often when adjustments are necessary. It's not like server-side activity has any noticeable effect on getting in the game. The odder part to me is the sledgehammer approach to tweaking. It's like, hmm, this spec is underperforming, let's boost 3 different things by 30% randomly - doh, new fotm, hmm, where'd we put that nerfbat.

I've know several people who hit the PTR and I've never heard one of them mention anything about testing. They go to check out new stuff and see things before they hit. I can't imagine the quality of testing is all that amazing on the PTR. I'm sure rift beta testers are all programmers and experts at debugging who give detailed analysis of their every moment in triplicate tough.

 

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Subject: Hotfixes - Why so many?
^perhaps but you can really insert any developer in there and be half right...

Blizzard has forgotten about the customer being right, and even when they decide that they are right, they seem to have problems saying it. This isn't how they always were.

Again, I'm jaded. I'm playing another game and being critical about the one I am not playing.

 

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LadyGodiva. 
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Subject: Hotfixes - Why so many?
...they are consciously avoiding throwing out changes and seeing what happens. While some changes have been implemented and then reverted, it's not because a lot of thought and effort didn't go into them, but that simply they didn't work as intended.


Throwing it out there and seeing what happens is exactly what they're doing. You don't hotfix a change and then undo it 2 days later in another hotfix. There seems to be a serious lack of foresight and internal testing.

 

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Rezzinu 
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Subject: Hotfixes - Why so many?
Quazimortal posted:
Don't worry guys, it'll be balanced once Cata comes out and we are all 85. laugh


That is pretty funny. About 3-4 months ago that's all you read around here. Now everyone is scratching their heads trying to figure out why they're getting shit flung at em' and not tissues.

 

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Bremen_Gaheris 
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Subject: Hotfixes - Why so many?
Vault_News posted:
Some changes in 4.0.6 and/or 4.0.6a were just wrong. For a myriad of reasons the changes made in 4.0.6/4.0.6a either did not pan out as expected, or were simply mis-calculations/interpretations. Which is the reason for a number of the quick reversions and changes in hotfixes shortly after the patch.



I know this is a video game played by nerds comfortable in their computer chairs but still....this level of incompetence would cost my company hundreds of thousands of dollars and would get me fired so fast it would make your head spin. Just a few parameters wrong and I would be recording the wrong data and poof, cash just washed down the drain.

What makes them think this is a good way to do business, this throwing darts a dartboard full of random hotfix BS? Again, I understand this is just a game but this is their full time job and I would expect a little more professionalism out of them. That's my 2 cents.

 

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The_Korrigan 
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Subject: Hotfixes - Why so many?
As I said in another thread, this looks more and more like they put some noob programmer in charge who is trying random values hoping that one will work.

 

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_Taebo_ 
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Subject: Hotfixes - Why so many?
Cataclysm = B Team Expansion

 

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Spookysheep 
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Subject: Hotfixes - Why so many?
The funny part is that blizzard's standard practice for years has been to simply lie to their customers but most are so daft they are just now figuring it out.

 

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Kriegprojekt 
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Subject: Hotfixes - Why so many?
Blizzard: "Argle Bargle, Blah, blah, blah, blah."

Foot meet mouth.

They still come across as arrogant, uncaring and totally unresponsive to their customers. Throw in shucking responsibility for their screw-ups and it makes it even worse.

They seem to be trying to communicate but keep saying the wrong things and its just making it worse for them.

Start taking some responsibility for your actions or dont post at all.

 

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Sociop 
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Subject: Hotfixes - Why so many?
Sounds like Blizzard is completely devoid of a quality control department.

 

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Unstruck 
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Subject: Hotfixes - Why so many?
Kriegprojekt posted:
Blizzard: "Argle Bargle..."


laugh I am so using that in everyday life to mockingly mimic people talking with their heads up their arses. Thanks for that. applause

 

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regulator_cracka 
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Subject: Hotfixes - Why so many?
The bot has finally been infected by you here. Whines if too many hotfixes, whines if too few. /boggle

 

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Broken_Kayfabe 
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Subject: Hotfixes - Why so many?
I will post a defense of Blizzard in one way here.

When I played EQ I played for years on its Test server, which operated basically like a normal server, except with a lot more downtime and occasionally some pretty funny bugs when they tried things. So I know the kind of people who play on test servers.

90% of them are people who just want to try things out in an environment that doesn't punish them for it. Raiders testing maximum hit from a mob or encounter mechanics, people trying out new equipment or even new classes, that sort of thing. These people are useless to the test devs, they don't actually contribute anything to the QC process.

90% of those who are left think that they are there to give their opinions on balance or core mechanics. These people at least play the game regularly and so could be counted on to catch random (usually minor, sometimes major) bugs that crop up unintentionally from some other change; often these bugs have little or nothing to do with what was actually changed and the connection is only apparent to the actual coder/programmer. These people make a lot of noise but ultimately don't do much either because the devs don't give a rat's arse about opinions on core mechanics, those numbers are hardwired far earlier in the process and aren't generally up for discussion.

The rest are those who actually understand their role - to play what the devs need played and feedback on what was happening - but generally not to offer suggestions on how to change it. The test devs want data, they do NOT want suggestions.

When we were testing the new Veeshan's Peak for them a dev would come along during the raids (in the raid group) and see what was working, what was obviously out of line, and whether or not all the scripts were doing what they were supposed to be doing. He didn't give a rat's arse about anything else from us (of course we'd still try to give opinions anyways).

So, it's not always the company's fault in things like this. Testers tend to be a pretty worthless bunch (the casual testers who only go when they feel like a break from their main are invariably so, which is why test servers that give high level-gear characters out of the box are completely useless)
.

 

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-Peo- 
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Subject: Hotfixes - Why so many?
Problem is, Blizzard would not listen even if they had competent testers on the PTR.

And before someone starts a post saying, oh yes, I am sure if a problem was reported Blizzard would ignore it.

Yes.

They would.

GC has his head shoved so far up his own ass, he can only hear the echoes of his vision voice.

 

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