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Topic: decal / go arrow - crashing under windows 7
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hnau
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Subject:
decal / go arrow - crashing under windows 7
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I am able to install/update decal just fine. I run into issues after I've installed plugins, namely Go Arrow. I have tried a couple other plugins which ended up with the same result. If I double click decal from the system tray when any plugins are installed, the application crashes with the info below.
I am running Win 7 x64, UAC is disabled. AC and decal are installed in non-default directories, d:\apps\decal & d:\games\ac
error posted:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DenAgent.exe
Application Version: 2.9.6.0
Application Timestamp: 457447ce
Fault Module Name: StackHash_409a
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 8575a204
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 409a
Additional Information 2: 409af60b2b7d8dfcc8910567f61634ce
Additional Information 3: ea62
Additional Information 4: ea621ebd5a6435c591a1160a128773fa
export posted:
Decal Settings
[Injection Method] : Timer (Default)
[Portal Path] : D:\games\ac
[Launcher App] : acclient.exe
[Update URL] : http://update.decaldev.com
[memlocs.xml] : 25656 bytes, Version 0.0.11.3975
[messages.xml] : 54173 bytes, Version 2008.04.15.1
[Video Memory] : -19623936
D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)
---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.
.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Not Installed
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed (Service Pack 2)
C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.15)
[atl70.dll] : Not Installed
[mfc70.dll] : Not Installed
[msvcr70.dll] : Not Installed
[msvcp70.dll] : Not Installed
[atl71.dll] : Not Installed
[mfc71.dll] : Not Installed
[msvcr71.dll] : Installed (7.10.3052.4)
[msvcp71.dll] : Installed (7.10.3077.0)
Microsoft XML Libraries
[msxml3.dll] : Installed (8.110.7600.16385)
[msxml4.dll] : Not Installed
Any ideas? Thanks.
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Saloben_ign
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Subject:
decal / go arrow - crashing under windows 7
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Post the entire decal export please.
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Never! Never! Never! take a sleeping pill and a laxative at the same time.
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hnau
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Subject:
decal / go arrow - crashing under windows 7
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Decal (DenAgent.exe) version: 2.9.6.0
type, enabled, name, version, clsid
Plugins, 1, <No Name>, <No Version>, {46BBF551-8578-4A59-B2FB-B5D9F4C719FA}
Plugins, 1, Decal Hotkey System, 2.9.6.0, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}
Network Filters, 1, Echo Filter 2, 2.9.6.0, {34239EAD-6317-4C40-A405-193BA5232DD8}
Network Filters, 1, Character Stats Filter, 2.9.6.0, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}
Network Filters, 1, World Object Filter, 2.9.6.0, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}
Network Filters, 1, Identify Queue Filter, 2.9.6.0, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}
Network Filters, 1, SpellFilter, 2.9.6.0, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}
Services, 1, Decal Dat Service, 2.9.6.0, {37B083F0-276E-43AD-8D26-3F7449B519DC}
Services, 1, Decal Render Service, 2.9.6.0, {FB3C8286-88ED-4B4D-B413-94B40F346239}
Services, 1, Decal Inject Gateway Service, 2.9.6.0, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}
Services, 1, Decal Input Service, 2.9.6.0, {B33307BA-706D-474A-80B9-70BB8D13EF3E}
Services, 1, Decal Networking Service, 2.9.6.0, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}
Services, 1, Decal D3DService, 2.9.6.0, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}
Surrogates, 1, Prefilter Network Filter Surrogate, 2.9.6.0, {443D4A68-5422-4E0C-9460-973F8FBDB190}
Surrogates, 1, ActiveX Plugin Surrogate, 2.9.6.0, {7559F22F-C56F-4621-AE08-9C354D799D4B}
Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.0, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}
Input Actions, 1, Delay Input Action, 2.9.6.0, {324D76B8-D8C7-4A81-B867-E4E1F874E488}
Input Actions, 1, Mouse Move Input Action, 2.9.6.0, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}
Input Actions, 1, Restore Input Action, 2.9.6.0, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}
Input Actions, 1, Polled Delay Input Action, 2.9.6.0, {762335B2-2274-4BB4-8B1F-F7286C949FF7}
Input Actions, 1, Typing Input Action, 2.9.6.0, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}
Input Actions, 1, Event Input Action, 2.9.6.0, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}
Operating System:
Professional (Build 7600)
[Protected Storage Service] : Manual
Decal Settings
[Injection Method] : Timer (Default)
[Portal Path] : D:\games\ac
[Launcher App] : acclient.exe
[Update URL] : http://update.decaldev.com
[memlocs.xml] : 25656 bytes, Version 0.0.11.3975
[messages.xml] : 54173 bytes, Version 2008.04.15.1
[Video Memory] : -19623936
D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)
---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.
.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Not Installed
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed (Service Pack 2)
C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.15)
[atl70.dll] : Not Installed
[mfc70.dll] : Not Installed
[msvcr70.dll] : Not Installed
[msvcp70.dll] : Not Installed
[atl71.dll] : Not Installed
[mfc71.dll] : Not Installed
[msvcr71.dll] : Installed (7.10.3052.4)
[msvcp71.dll] : Installed (7.10.3077.0)
Microsoft XML Libraries
[msxml3.dll] : Installed (8.110.7600.16385)
[msxml4.dll] : Not Installed
---Video Device Information---
[Device] : NVIDIA GeForce GTX 260
[Device Name] : \\.\DISPLAY1
[KeyDeviceID] : Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_12623842&REV_A1
[KeyDeviceKey] : \Registry\Machine\System\CurrentControlSet\Control\Video\{0C0DDDD6-D1CB-455B-B840-91B9365ED45B}\0000
[Manufacturer] : NVIDIA
[ChipType] : GeForce GTX 260
[DACType] : Integrated RAMDAC
[Revision] :
[MemoryLocalised] : 4077 MB
[MemoryEnglish] : 4077 MB
[DisplayLocalised] : 1680 x 1050 (32 bit) (60Hz)
[DisplayEnglish] : 1680 x 1050 (32 bit) (60Hz)
[DisplayWidth] : 1680
[DisplayHeight] : 1050
[DisplayBpp] : 32
[RefreshRate] : 60
[MonitorName] : Generic PnP Monitor
[MonitorMaxRes] :
[DriverName] : nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
[DriverVersion] : 8.17.0011.9621
[DriverAttributes] : Final Retail
[DriverLangEnglish] : English
[DriverLangLocal] : English
[DriverDateEng] : 1/11/2010 21:03:33
[DriverDateLocal] : 1/11/2010 9:03:33 PM
[DriverSize] : 11862120
[MiniVdd] : n/a
[MiniVddDateEng] : n/a
[MiniVddDateLocal] : n/a
[MiniVddSize] : 0
[Vdd] : n/a
[RenderWindow] : Yes
[Beta] : No
[Debug] : No
[Signed] : No
[SignValid] : No
[Identifier] : {D7B71E3E-46A2-11CF-677E-69321FC2C535}
[DDIVer] : 10
[DDIVerEng] : 10
[DDIVerLocal] : 10
[iAdapter] : 0
[VendorID] : 0x10DE
[DeviceID] : 0x05E2
[SubSystemID] : 0x12623842
[RevisionID] : 0x00A1
[WHQL Level] : 0
[NoHardware] : 0
[DDAccelEnabled] : Yes
[3DAccelExists] : Yes
[3DAccelEnabled] : Yes
[AGP Enabled] : Yes
[AGPExists] : Yes
[AGPExistsValid] : Yes
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Saloben_ign
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Subject:
decal / go arrow - crashing under windows 7
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I see you said that decal crashes when you click on if plugins are install, but what about when no plugins are installed? Do you get the same error? Also, you probably should uninstall that one plugin that is showing an error. It probably wouldn't cause your system to crash but if its not installed there is no reason to have it there.
I'm trying to thinking anything that could cause a crash of decal when you click on it and the only thing I can think of its trying to verify that it has the latest xml files. Do you have a firewall that could be blocking it?
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agnari
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Subject:
decal / go arrow - crashing under windows 7
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this: Plugins, 1, <No Name>, <No Version>, {46BBF551-8578-4A59-B2FB-B5D9F4C719FA} can be a real issue
especially as:
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Not Installed
if it's very old and needs 1/1.1 to operate it can cause all types of problems, same as if it's new like alinco3 and .net framework 3.5 isn't installed. BUT 3.5 is post decal release so if it is installed won't show up in the export.
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hnau
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Subject:
decal / go arrow - crashing under windows 7
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I can only get that export when no plugins are installed. So no errors when no plugins are installed...
I have tried with .NET 1.1 framework installed with the same results. Go Arrow should only require .NET 2.0 to function as far as I know... I have verified that 2.0/3.0/3.5 are functioning.
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Saloben_ign
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Subject:
decal / go arrow - crashing under windows 7
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Is it any plugin or certain ones? Which plugin is it failing on?
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RoogonII
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Subject:
decal / go arrow - crashing under windows 7
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agnari posted:
this: Plugins, 1, <No Name>, <No Version>, {46BBF551-8578-4A59-B2FB-B5D9F4C719FA} can be a real issue
FYI .. {46BBF551-8578-4A59-B2FB-B5D9F4C719FA} is the CLSID owned by GoArrow ..
Bad installation?
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yaroz_vn
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Subject:
decal / go arrow - crashing under windows 7
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or, he just deleted the goarrow folder without properly removing it.
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hnau
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Subject:
decal / go arrow - crashing under windows 7
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I've always removed it via the uninstaller. I am installing my plugins into d:\apps\decalplugins. Does it matter that this is outside the decal folder?
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hnau
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Subject:
decal / go arrow - crashing under windows 7
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So after searching for the CLSID of go arrow in the registry, I found some an entry that had bogus permissions. Deleted the entire CLSID folder now I'm good to go. Thanks guys.
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Digero
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Subject:
decal / go arrow - crashing under windows 7
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You need to remove the plugin from Decal in addition to running the uninstaller. You can do it in either order, but if the plugin installer was set up correctly (such as GoArrow's), then removing the plugin from Decal will automatically run its uninstaller. Some plugin uninstallers will remove the plugin from Decal, but that can cause the plugin's position on the Decal bar to be reset whenever a new version of the plugin is installed, which is why GoArrow doesn't do that.
However, none of that is related to your initial problem. 
It looks like you don't have the Decal .NET Lifetime Service installed. That's an optional component (selected by default) in the Decal install. But if I remember correctly, it doesn't get installed if you don't have the .NET Framework installed before Decal. So the short answer is that you need to reinstall Decal -- during the installation choose "Custom" and be sure that ".NET Framework 2.0 Support" is selected.
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hnau
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Subject:
decal / go arrow - crashing under windows 7
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digero, thanks for the reply. I reinstalled earlier and it still was not working. I was able to get it to work however, after I removed the key at HKLM\software\wow6432node\decal\plugins\{46bbf551...} and reinstalled Go Arrow. For some reason the installer was unable to remove that key, likely due to the permissions on that part of the registry being improper. Who knows how that happened...
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