Author Topic: Decal - Could not obtain updatelist.xml, Cannot update - hosting server down?
Kanofang 
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Subject: Decal - Could not obtain updatelist.xml, Cannot update - hosting server down?
cry

Apologies for topic as it seems so common on the boards. However none of the other threads advice seems to work.

Decal worked fine in Feb and early March. With the March patch I tried to update and was met with the above. I tried various things including uninstalling, reintalling, clean uninstalling reinstalling. Using the Decal Util fucntion on Decaldeve (with decal installed, uninstalled, loaded, unloaded)to which I get failures like this:-

Start Download at: 02:44:48
Error Occured: System.Net.WebException: The remote server returned an error: (503) Server Unavailable.
at System.Net.WebClient.OpenRead(Uri address)
at System.Net.WebClient.OpenRead(String address)
at DecalUtil.Update.FetchUpdateList(IFormStatus status)
Failed to download updatelist.xml

I am sure I am doing something stupid but have had updatelist problems before that were solved by the commonly available remedys. I am leaning towards the host server having problems (as I was away and missed the immediate few days after the patch so all else might have got it) but the real problem is probably my own stupidity...

Can anyone help

Thanks

 

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Drakier 
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Subject: Decal - Could not obtain updatelist.xml, Cannot update - hosting server down?
Post An Export

 

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Kanofang 
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Subject: Decal - Could not obtain updatelist.xml, Cannot update - hosting server down?
Here is the export. Obviously this is currently installed (having been cleaned off and reinstalled) but not updating.

Decal (DenAgent.exe) version: 2.9.6.0

type, enabled, name, version, clsid
Plugins, -1, Decal Hotkey System, 2.9.6.0, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}
Network Filters, -1, Echo Filter 2, 2.9.6.0, {34239EAD-6317-4C40-A405-193BA5232DD8}
Network Filters, -1, Character Stats Filter, 2.9.6.0, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}
Network Filters, -1, World Object Filter, 2.9.6.0, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}
Network Filters, 0, Decal FileService, <No Version>, {5E9B2FC3-C251-4589-8CE3-2BCA542B98B6}
Network Filters, -1, Identify Queue Filter, 2.9.6.0, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}
Network Filters, -1, SpellFilter, 2.9.6.0, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}
Services, -1, Decal .NET Lifetime Service, 2.9.6.0, {71A69713-6593-47EC-0001-0000000DECA1}
Services, -1, Decal Dat Service, 2.9.6.0, {37B083F0-276E-43AD-8D26-3F7449B519DC}
Services, -1, Decal Render Service, 2.9.6.0, {FB3C8286-88ED-4B4D-B413-94B40F346239}
Services, -1, Decal Inject Gateway Service, 2.9.6.0, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}
Services, -1, Decal Input Service, 2.9.6.0, {B33307BA-706D-474A-80B9-70BB8D13EF3E}
Services, -1, Decal Networking Service, 2.9.6.0, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}
Services, -1, Decal D3DService, 2.9.6.0, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}
Surrogates, -1, Decal.Adapter Surrogate, 2.9.6.0, {71A69713-6593-47EC-0002-0000000DECA1}
Surrogates, -1, Prefilter Network Filter Surrogate, 2.9.6.0, {443D4A68-5422-4E0C-9460-973F8FBDB190}
Surrogates, -1, ActiveX Plugin Surrogate, 2.9.6.0, {7559F22F-C56F-4621-AE08-9C354D799D4B}
Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.0, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}
Input Actions, -1, Delay Input Action, 2.9.6.0, {324D76B8-D8C7-4A81-B867-E4E1F874E488}
Input Actions, -1, Mouse Move Input Action, 2.9.6.0, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}
Input Actions, -1, Restore Input Action, 2.9.6.0, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}
Input Actions, -1, Polled Delay Input Action, 2.9.6.0, {762335B2-2274-4BB4-8B1F-F7286C949FF7}
Input Actions, -1, Typing Input Action, 2.9.6.0, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}
Input Actions, -1, Event Input Action, 2.9.6.0, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}

Operating System:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)

[Protected Storage Service] : Automatic

Decal Settings
[Injection Method] : Timer (Default)
[Portal Path] : C:\Program Files\Turbine\Asheron's Call - Throne of Destiny\
[Launcher App] : ACDCClient.exe
[Update URL] : http://update.decaldev.com
[memlocs.xml] : file not found
[messages.xml] : file not found
[Video Memory] : 525332480

D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)


---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.


.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Installed
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed

C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.2)
[atl70.dll] : Not Installed
[mfc70.dll] : Not Installed
[msvcr70.dll] : Not Installed
[msvcp70.dll] : Not Installed
[atl71.dll] : Installed (7.10.3077.0)
[mfc71.dll] : Installed (7.10.3077.0)
[msvcr71.dll] : Installed (7.10.3052.4)
[msvcp71.dll] : Installed (7.10.3077.0)

Microsoft XML Libraries
[msxml3.dll] : Installed (8.90.1101.0)
[msxml4.dll] : Installed (4.10.9404.0)


---Video Device Information---
[Device] : NVIDIA GeForce 7950 GT
[Device Name] : \\.\DISPLAY1
[KeyDeviceID] : Enum\PCI\VEN_10DE&DEV_0295&SUBSYS_03960000&REV_A1
[KeyDeviceKey] : \Registry\Machine\System\CurrentControlSet\Control\Video\{0A87EC4C-5C05-43A4-9A61-482932221273}\0000
[Manufacturer] : NVIDIA
[ChipType] : GeForce 7950 GT
[DACType] : Integrated RAMDAC
[Revision] :
[MemoryLocalised] : 512.0 MB
[MemoryEnglish] : 512.0 MB
[DisplayLocalised] : 1280 x 1024 (32 bit) (60Hz)
[DisplayEnglish] : 1280 x 1024 (32 bit) (60Hz)
[DisplayWidth] : 1280
[DisplayHeight] : 1024
[DisplayBpp] : 32
[RefreshRate] : 60
[MonitorName] : AOC TFT1980
[MonitorMaxRes] : 1280,1024
[DriverName] : nv4_disp.dll
[DriverVersion] : 6.14.0010.9371
[DriverAttributes] : Final Retail
[DriverLangEnglish] : English
[DriverLangLocal] : English
[DriverDateEng] : 10/22/2006 11:22:00
[DriverDateLocal] : 22/10/2006 11:22:00
[DriverSize] : 4527488
[MiniVdd] : nv4_mini.sys
[MiniVddDateEng] : 10/22/2006 11:22:00
[MiniVddDateLocal] : 22/10/2006 11:22:00
[MiniVddSize] : 3994624
[Vdd] : n/a
[RenderWindow] : Yes
[Beta] : No
[Debug] : No
[Signed] : No
[SignValid] : No
[Identifier] : {D7B71E3E-41D5-11CF-2B47-9C2300C2CB35}
[DDIVer] : 9
[DDIVerEng] : 9 (or higher)
[DDIVerLocal] : 9 (or higher)
[iAdapter] : 0
[VendorID] : 0x10DE
[DeviceID] : 0x0295
[SubSystemID] : 0x03960000
[RevisionID] : 0x00A1
[WHQL Level] : 0
[NoHardware] : 0
[DDAccelEnabled] : Yes
[3DAccelExists] : Yes
[3DAccelEnabled] : Yes
[AGP Enabled] : Yes
[AGPExists] : Yes
[AGPExistsValid] : Yes

 

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Drakier 
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Subject: Decal - Could not obtain updatelist.xml, Cannot update - hosting server down?
Everything looks right.

Try updating again. If you still cannot update, check your Firewall.

Oooh.. and re-install ACDualClient and close it properly before "uninstalling" it.

You have old remnants of ACDualClient hanging around which will prevent Decal from loading even after getting the files updated.

 

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Kanofang 
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Subject: Decal - Could not obtain updatelist.xml, Cannot update - hosting server down?
Strange

I uninstalled dualclient but when I went to your website for reinstall I get the message

Internet Explorer cannot display the webpage

Perhaps the updatelist.xml webpage is similarly blocked

I can still access any other site on the internet and for AC. I have turned off the fire wall.

Is it possible that in updating decal perhaps with Dualclient loaded that this can somehow prevent explorer accessing the two web pages.

I can think of nothing else - I am in Thailand but it is not selected webpage blocking because I can access the dualclient website from a work computer.

Can you help with this or am I looking at some kind of PC rebuild/reformat?

Thanks

 

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Drakier 
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Subject: Decal - Could not obtain updatelist.xml, Cannot update - hosting server down?
You've got something weird going on.

Be aware that both sites are hosted on the same network. (They're basically on the same webserver).

Not sure what else to tell ya at this point.

 

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