Author Topic: Ok, experts, please put your thinking caps on....
shojimbo 
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Subject: Ok, experts, please put your thinking caps on....
I have been playing Asheron's Call off and on for about 7 years now. I have been lucky in that I have never had any serious problems... Until about 5 weeks ago.

Here's what is happening:

About 8 out of 10 times that I log in, I get this error - "Failed to enter chat room". It happens on every character, on every server, regardless of time of day. The result is that my General and Trade channels don't work.

The only way to fix it is to log out and back in repeatedly and hope I don't get the error. No big deal, right? Well, it probably wouldn't be, but every 2nd or 3rd time I try to log back in, ACClient crashes which means having to re-launch the game and keep trying.

I have been in continuous contact with Turbine for about a month now, and we can't seem to pin down a cause. We are at the point now where they are examining my system information files, thinking maybe it's a program on my machine that is causing this.

We have tried the following so far: verified that ports 9000-9013 are open for AC. Verified that ports 2900-2913 are open for Turbine chat services. Clean boots. Selective start-ups. Disabling all background applications and system services. Virus scans. Spyware scans. Safe mode. Modified the userpreference.ini file. Obviously, we tried with and without Decal happy Verified that the modem/gateway is using the NAT protocol. Bypassed the gateway. Tried a different modem. Turbine took control of my account to try and duplicate the error on their machines, and couldn't. Verified that my ISP is not using packet shaping or a Fair Usage policy. Ran PingPlotter in background to trace the route during connection to server. Un-installed, downloaded and re-installed AC several times. Un-installed, downloaded and re-installed Decal and each individual plug-in. Ran all of the common sense Network connection, HD and System diagnostics.

So now I turn to you folks for your valued opinions. If you have any ideas, please don't hesitate to share. I am very anxious to fix this and I am open to trying anything at this point.

I must say though, that I really don't believe it's something specific to my machine. Like I said, I have been running AC on this machine for about 7 years with no problems. The only changes to the system during that time were a RAM increase (last year) and a new Video card (about 2 or 3 years ago), so those shouldn't be an issue. I have also talked to several people in game who report that they have had this problem too, so that makes me doubt even more that the problem is on my end.

Again, if you have any input/suggestions, please share happy I am providing a Decal export because I know somebody will ask for it happy Below the export is my userpreference.ini file.

I thank all of you in advance for your opinions.

Decal (DenAgent.exe) version: 2.9.6.0

type, enabled, name, version, clsid
Plugins, 1, Radar Add-on, 1.2.0.49, {CA23F8D7-7E71-423A-A928-BC5CDD8FBD96}
Plugins, 1, GoArrow, 1.2.0.1, {46BBF551-8578-4A59-B2FB-B5D9F4C719FA}
Plugins, 1, Decal Hotkey System, 2.9.6.0, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}
Plugins, 1, AmmoGimp, 1.4.1.0, {ED2A6D06-C27F-4A37-8043-D7E3B827F878}
Plugins, 1, SkunkVision, 1.0.0.7, {B8B64AFD-3D96-490D-A70B-CE962227148A}
Plugins, 1, MiniMap, 1.1.0.104, {92C09018-E815-4C22-987B-8E553154146E}
Plugins, 0, Make It!, 5.9.7.0, {70DD2CC6-E638-4F43-9F15-C84A0FC7DC76}
Plugins, 1, AgentZ, 1.0.0.0, {359E547B-5302-4134-80F2-3BE5C31EC828}
Plugins, 1, LifeTank X, 11.9.0.7, {910C0F8E-827A-4E35-A980-50D57D0B1296}
Plugins, 1, Mule Trade It!, 0.0.0.368, {9D762D6E-6444-485A-B242-C50386013763}
Plugins, 1, Quest Timer, 2.4.0.2, {BB51962C-2EEE-4E67-A032-EEC1F11E66C8}
Network Filters, 1, Echo Filter 2, 2.9.6.0, {34239EAD-6317-4C40-A405-193BA5232DD8}
Network Filters, 1, Character Stats Filter, 2.9.6.0, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}
Network Filters, 1, World Object Filter, 2.9.6.0, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}
Network Filters, 1, Decal FileService, 2.9.6.0, {5E9B2FC3-C251-4589-8CE3-2BCA542B98B6}
Network Filters, 1, Identify Queue Filter, 2.9.6.0, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}
Network Filters, 1, SpellFilter, 2.9.6.0, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}
Network Filters, 1, Darkside Filter, 11.9.0.7, {F93FD48F-BA68-4BF5-A7B3-7908D1634331}
Services, 1, Decal .NET Lifetime Service, 2.9.6.0, {71A69713-6593-47EC-0001-0000000DECA1}
Services, 1, Decal Dat Service, 2.9.6.0, {37B083F0-276E-43AD-8D26-3F7449B519DC}
Services, 1, Decal Render Service, 2.9.6.0, {FB3C8286-88ED-4B4D-B413-94B40F346239}
Services, 1, Decal Inject Gateway Service, 2.9.6.0, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}
Services, 1, Decal Input Service, 2.9.6.0, {B33307BA-706D-474A-80B9-70BB8D13EF3E}
Services, 1, Decal Networking Service, 2.9.6.0, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}
Services, 1, Decal D3DService, 2.9.6.0, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}
Surrogates, 1, Decal.Adapter Surrogate, 2.9.6.0, {71A69713-6593-47EC-0002-0000000DECA1}
Surrogates, 1, Prefilter Network Filter Surrogate, 2.9.6.0, {443D4A68-5422-4E0C-9460-973F8FBDB190}
Surrogates, 1, ActiveX Plugin Surrogate, 2.9.6.0, {7559F22F-C56F-4621-AE08-9C354D799D4B}
Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.0, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}
Input Actions, 1, Delay Input Action, 2.9.6.0, {324D76B8-D8C7-4A81-B867-E4E1F874E488}
Input Actions, 1, Mouse Move Input Action, 2.9.6.0, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}
Input Actions, 1, Restore Input Action, 2.9.6.0, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}
Input Actions, 1, Polled Delay Input Action, 2.9.6.0, {762335B2-2274-4BB4-8B1F-F7286C949FF7}
Input Actions, 1, Typing Input Action, 2.9.6.0, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}
Input Actions, 1, Event Input Action, 2.9.6.0, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}

Operating System:
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)

[Protected Storage Service] : Automatic

Decal Settings
: Timer (Default)
[Portal Path] : C:\Program Files\Turbine\Asheron's Call - Throne of Destiny[Launcher App] : acclient.exe
: http://update.decaldev.com
[memlocs.xml] : 24536 bytes, Version 0.0.12.2110
[messages.xml] : 54173 bytes, Version 2008.04.15.1
[Video Memory] : 392101824

D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)


---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.


.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Not Installed
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed

C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.2)
[atl70.dll] : Not Installed
[mfc70.dll] : Installed (7.0.9466.0)
[msvcr70.dll] : Installed (7.0.9466.0)
[msvcp70.dll] : Not Installed
[atl71.dll] : Installed (7.10.3077.0)
[mfc71.dll] : Installed (7.10.3077.0)
[msvcr71.dll] : Installed (7.10.3052.4)
[msvcp71.dll] : Installed (7.10.3077.0)

Microsoft XML Libraries
[msxml3.dll] : Installed (8.90.1101.0)
[msxml4.dll] : Installed (4.20.9848.0)


---Video Device Information---
[Device] : RADEON 9800 SERIES
[Device Name] : \\.\DISPLAY1
[KeyDeviceID] : Enum\PCI\VEN_1002&DEV_4E48&SUBSYS_4E481FD3&REV_00
[KeyDeviceKey] : \Registry\Machine\System\CurrentControlSet\Control\Video\{4C2A4857-76E7-4027-99F2-23FF688EA457}\0000
[Manufacturer] : ATI Technologies Inc.
[ChipType] : ATI Radeon Graphics Processor AGP (0x4E48)
[DACType] : Internal DAC(400MHz)
[Revision] :
[MemoryLocalised] : 256.0 MB
[MemoryEnglish] : 256.0 MB
[DisplayLocalised] : 1280 x 1024 (32 bit) (60Hz)
[DisplayEnglish] : 1280 x 1024 (32 bit) (60Hz)
[DisplayWidth] : 1280
[DisplayHeight] : 1024
[DisplayBpp] : 32
[RefreshRate] : 60
[MonitorName] : Philips 109B (109B2)
[MonitorMaxRes] : 1920,1440
[DriverName] : ati2dvag.dll
[DriverVersion] : 6.14.0010.6822
[DriverAttributes] : Final Retail
[DriverLangEnglish] : English
[DriverLangLocal] : English
[DriverDateEng] : 6/2/2008 23:21:06
[DriverDateLocal] : 6/2/2008 23:21:06
[DriverSize] : 306688
[MiniVdd] : ati2mtag.sys
[MiniVddDateEng] : 6/3/2008 02:20:54
[MiniVddDateLocal] : 6/3/2008 02:20:54
[MiniVddSize] : 3100160
[Vdd] : n/a
[RenderWindow] : Yes
: No
[Debug] : No
[Signed] : No
[SignValid] : No
: {D7B71EE2-0D08-11CF-C566-426EA1C2CB35}
[DDIVer] : 9
[DDIVerEng] : 9 (or higher)
[DDIVerLocal] : 9 (or higher)
: 0
[VendorID] : 0x1002
[DeviceID] : 0x4E48
[SubSystemID] : 0x4E481FD3
[RevisionID] : 0x0000
[WHQL Level] : 0
[NoHardware] : 0
[DDAccelEnabled] : Yes
[3DAccelExists] : Yes
[3DAccelEnabled] : Yes
[AGP Enabled] : Yes
[AGPExists] : Yes
[AGPExistsValid] : Yes

--------------------------------------------------------------------------


[Render]
FieldOfView=90.00
SceneryDrawDistance=Medium
DisplayAdapter=0
LandscapeDetailTextures=True
ScreenBrightness=0.36
AspectRatio=Normal
TextureFiltering=Sharp
LandscapeDrawDistance=High
GraphicsPerformance=0.00
AutomaticDegrades=True
DegradeDistance=50.00
TextureDetail=High
MultiPassAlpha=False
BuildingDetailTextures=False
[Net]
ComputeUniquePort=False
BindInterface=
UserSpecifiedPort=9000
ConnectionSpeed=0.00
[Sound]
SoundFeatures=Stereo
AmbientSoundVolume=1.00
PlaySoundOnlyWhenActive=False
SoundDisabled=False
InterfaceSoundVolume=1.00
AmbientSoundDisabled=False
InterfaceSoundDisabled=False
SoundVolume=1.00

InvertMouseLookYAxis=False
KeymapFile=acclient.keymap
MouseLookSmoothingAmount=0.00
MouseLookSensitivity=0.25
[Camera]
AdjustmentSpeed=40.00
Stiffness=0.45
AlignToSlope=True
[Misc]
TooltipDelay=0.25
TooltipEnable=True

ChatFontSize=Large
ChatFontFace=Tahoma
[Display]
RefreshRate=Auto
Resolution=1024x768
FullScreen=True
SyncToRefresh=False

UseIME=False

 

-----signature-----
Arggash - level 275 Tank/3 School/Bow
ShoJimbo - retired axer Apr 2002
ViaJimbo - level 230 2H Meat Shield
Babu Bhatt - level 208 War Mage
Keith Stone - level 117 Axer
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ixtl 
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Subject: Ok, experts, please put your thinking caps on....
hiya

I am not a computer expert and am running a little more recent machine
same operating system window xp pro.
one difference i see, i run sp2 and have not updated to sp3
I have seen some blogs and chat room comments that sp3 causes problems
I will look and see if i can find some of the urls, but right now cannot think of the sites.
good luck

ixtl

 

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Hazzmat 
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Subject: Ok, experts, please put your thinking caps on....
Try opening the old ports:

UDP 9000-9013
UDP 2008-2010
UDP 2100-2150
UDP 5001
UDP 5002
TCP 8081

 

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Niarlan 
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Subject: Ok, experts, please put your thinking caps on....
I get that a lot too....and FYI..you don't have to relog to try and get them back in, just go to the char panel and uncheck the rooms...apply...recheck chat rooms...apply agian and it works happy

Why it happens I have no idea...but this is much easier than reloging.



Nia

 

-----signature-----
Niarlan, Original Gimp Sword guy
Harcourt F Mudd, ex-Og ex-Life now Tank Archer !!
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Har al-Nair, Maxed Spec Armor, Weapon and MIT Tinker, spec Item Tink
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Xeon_Xarid 
Title: Magister of Fun
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Subject: Ok, experts, please put your thinking caps on....
I also have that happen randomly... And the above poster is right, just uncheck/check them in your in game settings panel.

 

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fun, Fun, FUN!
LifeTankX Developer -- http://www.reality.net/ac/xx
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shojimbo 
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Subject: Ok, experts, please put your thinking caps on....
Wow, thanks for the replies happy I'll go ahead and open all of the other ports listed here. I'll also try the un-check, re-check idea.


Thank you all.

 

-----signature-----
Arggash - level 275 Tank/3 School/Bow
ShoJimbo - retired axer Apr 2002
ViaJimbo - level 230 2H Meat Shield
Babu Bhatt - level 208 War Mage
Keith Stone - level 117 Axer
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shojimbo 
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Subject: Ok, experts, please put your thinking caps on....
Well, neither of those things worked for me sad

 

-----signature-----
Arggash - level 275 Tank/3 School/Bow
ShoJimbo - retired axer Apr 2002
ViaJimbo - level 230 2H Meat Shield
Babu Bhatt - level 208 War Mage
Keith Stone - level 117 Axer
Link to this post
Xeon_Xarid 
Title: Magister of Fun
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Subject: Ok, experts, please put your thinking caps on....
Did you uncheck, apply, then recheck, apply?

 

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fun, Fun, FUN!
LifeTankX Developer -- http://www.reality.net/ac/xx
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Endy_The_Unsane 
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Subject: Ok, experts, please put your thinking caps on....
The uncheck, apply, recheck, apply doesn't always work. I've had the same problem happen to me at times. Usually when switching between characters one right after another.

 

-----signature-----
Endy al-Unsane 275 Sword / Endy al-Unsane III 270 Mage
Peerless Endy 275 Mage / Endy Mion 249 Bow
Child of the Quiddity 220 Mage / Vorkosigan 220 UA
Endy Tinkertide 275 Tinkerer
Endy's Tinkering Calculator: http://the-unsane.com/
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shojimbo 
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Subject: Ok, experts, please put your thinking caps on....
Yes, I did un-check, apply, re-check, apply. sad Had to resort back to the log out, log in routine.

 

-----signature-----
Arggash - level 275 Tank/3 School/Bow
ShoJimbo - retired axer Apr 2002
ViaJimbo - level 230 2H Meat Shield
Babu Bhatt - level 208 War Mage
Keith Stone - level 117 Axer
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David_the_Bear 
Title: King of Bears
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Subject: Ok, experts, please put your thinking caps on....
Does this happen while running Decal?

Probably does not make a difference..................




DtB

 

-----signature-----
The more people I meet, the more I like my cat
Retired-Lvl 251 Battle Dagger/Sword Bear, Bunny Master cool
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Last Mage Death Coun
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shojimbo 
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Subject: Ok, experts, please put your thinking caps on....
DtB -

Yes, it happens with Decal. And without Decal sad I even tried doing the 'one plug-in at a time' routine to no avail.

 

-----signature-----
Arggash - level 275 Tank/3 School/Bow
ShoJimbo - retired axer Apr 2002
ViaJimbo - level 230 2H Meat Shield
Babu Bhatt - level 208 War Mage
Keith Stone - level 117 Axer
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Lord_Anton 
Title: Wu Fez 4 Life!
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Subject: Ok, experts, please put your thinking caps on....
what you do is

make a text file in your AC ToD folder, name it something like chat.txt or whatever you want

in the file type


/leave general
/leave trade
/leave lfg
/leave roleplay
/join general
/join trade
/join lfg
/join roleplay


save it, then IG, type /loadfile chat.txt


You dont have to make a text file, but this happens so often now, that it is a pain to type all of tha tevery time I log in.

 

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They can't deport us all
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Where's Waldorian?
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shojimbo 
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Subject: Ok, experts, please put your thinking caps on....
Thanks Lord_Anton, I'll try it and see what happens happy

 

-----signature-----
Arggash - level 275 Tank/3 School/Bow
ShoJimbo - retired axer Apr 2002
ViaJimbo - level 230 2H Meat Shield
Babu Bhatt - level 208 War Mage
Keith Stone - level 117 Axer
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